Our recent stay at Casa Kimberly was utterly disappointing, and the unprofessional behavior of the General Manager, Juanita Gutierrez, who also claimed to be the owner, was the highlight of our dreadful experience. We requested a late checkout and were granted an extension until 1 PM. However, when we returned to our room at 1:04 PM, we were informed that we would have to pay over $300 (half rent) if we wanted to take a quick shower and grab our belongings. I informed her it would only be 10 minutes, but she was adamant. Juanita was extremely hostile and rude throughout the interaction. Her attitude was completely unwarranted and unprofessional. The staff, as always, were extremely friendly and accommodating. However, the management is absolutely awful. This experience appeared to be more of a money grab, as they would not even let us back into the room to retrieve our belongings. Sadly, due to this bizarre and unpleasant encounter, this will be the last time we stay at Casa Kimberly. We have enjoyed many stays here in the past, but this experience has overshadowed any positive memories we had. We cannot recommend this hotel to others under its current management.