Casa Cupula Luxury Lgbt Boutique Hotel

Went with my partner. First of all they will be super nice to you over the emails but ignore you when you get there. The hotel food and drinks are super expensive and do not open a tab as they charge other people’s drinks to your tab. Our room had water coming from the air conditioner and they gave us a room beneath the pool bar where we could hear chairs dragging all the time. I did not find the staff friendly at all. Wouldn’t go back and don’t recommend going. Also had a burger that was undercook that landed me in the hospital.

I’m very torn about how to evaluate Casa Cupula. I’m probably in the 3.5/5 range truthfully. Allow me to highlight some pros and cons of our experience in the Penthouse Suite. My husband and I chose Casa Cupula for our 10th anniversary (and also my own birthday). We booked the Penthouse Suite. Will focus on positives first: 1) staff are very friendly - Eduardo, Osvaldo, and Saul in particular. we both felt treated so well, especially at the pool and restaurant. These were high points. 2) restaurant is pretty good - had a reliably good breakfast every day and a few lunches as well. 3) views are spectacular - great views from any ocean-facing vantage point. 4) pool and parties are great - they have a solid weekend entertainment program and the host Lalo is so much fun. Fun games, handsome dancers, and a very friendly vibe. 5) Rooms are to a fairly high standard - we started with a vista king for the first few nights. Very good room and we felt we would have been happy there the whole 7-night stay but we moved to the Penthouse on the 2nd night (we had kind of a dual booking). Penthouse has so much space, well appointed, including a private pool and rooftop, as well as a private hot tub. My husband and I slept like babies in the very comfy beds. There are some definite challenges as well with the hotel: 1) Pricing - We met a few people also staying at the hotel and it was clear that we were significantly overcharged for our room. We had friends in a suite on the other side of the hotel who paid about 33% less than we did per night. You really have to price shop a bit - and keep an eye out for pricing specials. We booked last April 2024 for this trip and that was probably too early. There are so many awesome places to stay in PV and realizing the pricing issue, it was clear that we ourselves have to become smarter buyers. They charge $90 for an airport transfer - well, there was a guy waiting for me at the airport, who just dumped us into a curbside taxi which dropped us off at the WRONG hotel. So we had to pay more money to get another taxi to the hotel. And at reception, there was no real apology or something nice like: “let me get you a round of drinks on us” or just some nice gesture. What we got was “oh they had the detailed instructions” - and it made it sound like it was not their fault. Who cares whose fault it is, just turn it into an opportunity to show your service level. You know? 2) Mildew/Smell - There was quite a strong mildew smell in our room. We think this is due to the washer and dryer in the room. It’s fantastic to have a washer and dryer, but they have to be cleaned and maintained. The smell was not enough to ruin our experience but it was notable when you walk into the room. It did not make us want to use the washer/dryer. 3) Service - This is such a tricky one and perhaps our expectations were just not in the right place. Here is our thinking. We booked a Penthouse Suite, we are at a ‘boutique’ hotel, the reviews on Trip

My husband and I just visited and it was our best vacation to date. Everyone was so wonderful, helpful and friendly. The facility is beautiful and the views from our room were great. Felix was our point of contact through out the reservation process and getting us checked in once we arrived and gave us some great suggestions on things to do and places to eat. The facility provides a lot of amenities and services but the staff is what makes Casa Cupula. From the time that we arrived we never felt as if we were a guest just there for vacation. We felt as if we were visiting old friends that we hadn’t seen in a while and making new ones. Osvaldo is amazing and really made our entire trip. Special shout out to Ivan and his pitchers. Thank you to all of the staff for an amazing getaway. We will be back very soon. If you’re on the fence on where to stay then Casa Cupula is it.

Traveled solo and have always wanted to try Casa Cupola. I was not disappointed and was very impressed with the staff, my room and the many amenities provided. Had a large lanai/balcony to relax on and enjoy the views. Bar/restaurant service was outstanding as were the pool parties/Sunday brunch. Overall, a very relaxing experience. Thank you Jose and Simon for being the very best you can be. Already booked my next stay…..

Just got back from a mini spring break vacation 4/4-4/8/24 with husband and friends. It's our third time back and it always feel like home. We stayed in rooms 242-243 next to the main pool. Great view, semi private balcony, rooms where located right next to the pool where all the action party was happening! PERFECT!!! Shout out to Felix at the front desk, Angel our driver and Lalo our pool waiter. You gents were awesome!

I really enjoyed my first stay at Casa Cupula. The room was great and included a lovely terrace. I met some nice people at the pool parties. I also did the spa package and Luis was wonderful! Most importantly, I really liked the people who worked there. We had some good conversations and they were very attentive as well . . . gracias to Felix, Miguel, Saul & Simon for helping to make it such a warm and inviting place to be!