I’m not a 5 star guy, and I don’t need a 5 start experience to be happy, but this place was disappointing. The chaise lounge in our room was filthy. The bars reused plastic glasses that always seemed to have something dirty floating in it, or stuck to the glass. The food, except for the Italian restaurant was average at best. This was our fourth Mexico all inclusive resort, and the most disappointing. In the past I’ve always felt welcomed and somewhat special, but not here. I’m an English speaker and understand very little Spanish. I also understand that I’m in Mexico, but when making announcements at the pool or in the bar for karaoke, everything was in Spanish. I would venture to guess that almost half or more of your guest speak English. It may get be nice to have someone who speaks both English and Spanish making those announcements. Just disappointed.