Sheraton Buganvilias Resort & Convention Center

Staff were all so sweet especially the hostess and servers in the buffet restaurant. Also very comfortable beds l, and the maid service was fantastic and accommodating. This was our sixth stay at this location and we will definitely be back.

Pros: - Good location - Huge rooms - Close to Malecon Cons: - Too crowded - Noisy - Only real option for lunch is their buffet place - Pool is not clean - Time share - Staff could be a little more friendly - Buffet is too busy/crowded We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.

Very nice place to stay Very nice ambiance and very confortable. Food is fine and easy to go round town. Little overprice but is ok. Very nice building, pools and bars within the hotel

I was recommended the Gaviotas Restaurant per one of the employees as a 2 Michelin Star and the food was not even fresh. Same with the rest of the outlets, food was not good. There was a cockrach in the room. The magnifier mirror was broken.

Location was great, but everything else was disappointing. The hotel’s location was good, with plenty of things to do nearby. However, I didn’t get the room I booked. I reserved a two-bed room with a garden view but ended up with a one-bed room overlooking a roof. On top of that, we were pressured into attending a timeshare presentation. We sat through the entire thing, only to find out we wouldn’t be receiving the gift they promised. It was an awkward breakfast with the assigned representative, and we felt so rushed that we couldn’t even enjoy the meal. Save yourself the time! Don’t bother, because they lie and you won’t get what was promised. The staff wasn’t friendly either. Almost everyone we interacted with seemed annoyed, especially the front desk and the ladies at the lobby bar. Lastly, the pool was unbearably hot. I understand the weather was warm, but it genuinely felt like the heater was on. Overall: Great location, but between the room mix-up, pushy timeshare sales, unfriendly staff, and the overly warm pool, I wouldn’t recommend staying here.

The property itself was great. The staff polite. However this property also runs as a timeshare. When I booked through ******* I was not expecting to be approached to participate in a time share presentation. When we first arrived they took our luggage and sat us at a table. They said it was to go over the property map but it was to tell us about the time share. This took about 2 hours of our time we were hungry and tired. We ended up giving into attending the presentation which was to be 90 minutes and it was way longer because every time we said no, they brought in another person who he thought was to end the meeting, but I was always trying to sell us something even cheaper. This took up our whole morning. I did not appreciate this. Also, the hotel is beachfront, but that beach is not a good beach to go swimming in. It’s very rocky. There’s no sand to lay out in. Again the hotel was nice but did not appreciate the whole timeshare thing and the person we had to talk to Leslie got a little upset when we said we were not interested in purchasing anything. They did give us a free breakfast and we’re asked to leave a tip and a massage in a show.