Staff was very friendly and happy to help. Check-in was quick. Food was good, especially at La Cevicheria! The Sonne club was very nice, but at times was too crowded as as chairs are limited. Grounds and building were kept clean. My one complaint is communication regarding what events are going on. For example, we did not know, in advance, which night the Mexican Fiesta was being held, or which nights certain restaurants were closed. Also, we had no idea the 8th floor had a special happy hour for those staying on the club floors.