Guest User
February 2, 2024
We have significant experience with luxury rentals, and we know that the owner's involvement can be crucial. In this case, the owner is the developer, and his abrupt and unannounced poolside rule changes, forbidding food and beverages, caused guest unrest. His aggressive response was alarming. The property itself was stunning, boasting excellent amenities like a gorgeous rooftop, a good gym, and a beautiful yet chilly pool. However, its location directly on a dangerous-to-cross noisy highway, along with other safety concerns, particularly slippery pool steps, were significant drawbacks. Four guests fell and five others slipped during our stay. The pool staff told us that they had repeatedly reported these slips and falls but the owner didn’t want to do anything about it. At the pool, we witnessed the owner abruptly ban food and beverages, contradicting the guest rental agreements. His sudden rule change and aggressive response to guest objections (shouting loudly at one man to “get out of my building”) created unease. This tension at the pool persisted throughout our stay, affecting the overall experience of the guests, including us. Separately, management by Maxwell Residences was commendable, yet overshadowed by the owner's disruptive behavior and disregard for safety. This could have been a top-tier stay, but we left feeling uneasy, making it impossible to recommend. SUMMARY: Five-star building, one-star soap opera included at no extra charge!