Apartamentos Montecarlo

We have been going to Puerto Rico for 20 years and this has by far been the worse experience. Firstly we had one key given to us and it’s quite an easy mistake to make to leave the key in the room. We rang reception as nobody was there to get into our room. A women answered and said ring me back in 10 mins. I did and she simply ignored my calls. So we had a night with nowhere to sleep with 2 young children. No call or knock from the hotel to check we were ok the next day. The room states on social media that they have sound proofing and air con. Rooms have neither. The noise is horrific on the front with wagons being loaded with kegs all hours, there was a building with constant grinding. We hired air con machines from an external company. We had young children and asked if we could move rooms toward the back because it feels quite unsafe on the front. To which they said they had no room. It’s a lottery if anyone is in reception. Rooms were cleaned, apparently. Beds were not changed all week, no fresh towels all week. I think all they did is mop the floor. The pool is another issue, from the moment we got there it’s murky, certainly not clear. Weekends are so packed with locals just coming to utilise the pool. They come to use the pool then drive off in the afternoon. Again the noise is shocking around the pool with locals with no regard for anyone else but themselves. We couldn’t use the pool at the weekend and decided to go into town. The only good thing about this hotel is the pool bar and the chap behind the bar. What a lovely bloke which couldn’t do enough, with fair prices. He’s wasted in this hotel and strongly suggests he finds somewhere suited to his standards. This hotel is suited mostly to hen and stag doos when you don’t give a stuff where you sleep, you have a pool and the town literally next to your balcony. Other than that, avoid! We cannot stress enough how bad this hotel is,

These apartments are in a perfect location for the commercial centre. They are clean and spacious and provide every thing you need for self catering. Check in was quick and easy and due to my wife being on crutches we were given a lower level room which has been a god send. Only reason I wouldn’t give it 5 stars is there’s a lot of noise early in the morning from the main road. Very happy with what we got for the price we paid. We will be back next year! :)

Apartamentos Montecarlo Enkelt og greit hotell som ligger meget sentralt ved kjøpesenteret. Rommet vårt hadde ett stort bad med toalett oppe mellom de 2 soverommene, og ett lite bad, med toalett nede, ved uitgangen. På grunn av sen ankomst var ikke resepsjonen bemannet, men vi hadde på forhånd fått oppgitt at vi skulle ringe nummeret på resepsjonen. Da vi gjorde det, fikk vi vite vårt romnummer og nummeret til en nøkkelboks som var montert ved døren. Problem Fritt dette, og så gikk vi bare i resepsjonen dagen etter og betalte. Servicen både i resepsjon og ikke minst ved hotellets basseng bar, var uovertruffen, og maten i basseng bar kan anbefales. Her tok vi frokost og lunsj. Nøkkel til parkeringen får du i resepsjonen, men du kan helt sikkert også få lagt den i nøkkelboksen om du ankommer utenom åpningstidene :-) Vi var fornøyde, og vi kommer nok til å benytte dette hotellet flere ganger :-)

The location is perfect ,just across the road from the main commercial center.The staff were great especially Juan who ran the pool bar but unfortunately the apartment was dirty and shabby, lights were hanging off the wall, the shower screen was cracked, the bathroom smelt like a dirty drain,we had a leak through the ceiling in the kitchen from the shower above which was fixed but took me ages to get in touch with somebody because reception was never open and didn’t advertise opening times or a contact number. Our bedding wasn’t change at all during our 7 night stay in sweltering heat but towels were changed about 5 times!!! We had 1st stayed here in 2018 and it was perfect then, hence why we thought we’d try it again but it has definitely gone downhill.

Cheap and cheerful. Good staff and handy location.