Guest User
January 31, 2023
My family and I stayed at hotel Cerntro for 2 nights, when we arrived, we were approached by a receptionist that did not look professional at all, they had a red polo and jeans on, which may sound picky but I would expect some kind of uniform. We were walk in guests so we asked for a room with a double bed and an extra bed, which the receptionist assured us we would get, after a few minutes we got the information that there were no normal rooms left and offered us a free upgrade, for a suit which we accepted. Until now everything was okay, we even got some kind of welcome drink. After we got our keycards, we went up to our room and there it was a "suit" hahaha, well when you enter the room there were two couches that had stains that must have accumulated over a lot of years... god I really don't want to know what these stains were. Even the table had some kind of seeds from an orange that the last guest must have eaten... then there were the two beds, the bedsheets had holes in them and were dirty, the floor is made of tiles and you could see every mark on it. Then the bathroom... it was stinky and dirty at least they had amenities like toothbrushes, shampoo... but they did not have a glass were you could put your toothbrushes in which means that you had to put ur toothbrush away after every usage. The telephone in our room also did not work and the air conditioning could not swing so the cold air blasted on to us. Sadly, that is not all, in the morning we went and wanted to get some breakfast but, there was no coffee cups and no bread we asked the only employee there if we could get some bread and cups and after a while, we got them. I wanted to toast my bread so a put them in and my bread came out black, I could not change the degree of the toaster. The rest of the "buffet" was very simple, and the only employee was busy running around and trying to help the guests, which meant that they could not clean the tables, there even was one table where water was dripping from the ceiling... I hope this review helps, there are far more better hotels in puerto princesa.