Top 5-Star Hotels in Puerto Plata

Extremely Disappointing Stay – Not Worth the Money My experience at this resort was frustrating from start to finish. The resort frequently lost power—by frequent, I mean six times in one night and sporadically throughout the week. Even when the power was on, the air conditioning didn’t work, making the room unbearably hot and impossible to relax or sleep in. On our first night, I asked to be moved to a room with functioning AC, and the front desk clerk escorted us to another room—only to find the AC was broken there, too. He assured us we’d be upgraded to a better room the next day. We spent a sleepless, uncomfortable night and returned to the front desk the next morning as instructed. What happened next left me speechless. They said we could move to the upgraded area with working AC—but only if we paid an additional $147 USD because it was a “remodeled room.” I asked how they could justify charging us more when working AC was supposed to be included in the original price. The clerk apologized, but insisted this was the only solution. Reluctantly, we paid the fee, but the new room wasn’t much better. The bed had a deep sag on both sides, making it nearly impossible to get a decent night’s sleep. To make matters worse, the AC in this room stopped working on the final night of our stay. We weren’t the only ones dealing with this. After speaking with other guests and reading reviews, it became clear that AC problems are a common issue the resort is well aware of but hasn’t resolved. While the location and amenities might look appealing online, they don’t make up for the constant power outages, broken air conditioning, uncomfortable beds, and poor customer service. To top it all off, the food was mediocre at best. I left this vacation more exhausted than when I arrived. Save yourself the frustration and avoid this resort entirely.

I have never written any reviews before, but this time I felt compelled to share my experience. I highly recommend visiting Casa Colonial as soon as possible. Our family vacation there was truly magical. From the exquisite architecture and interior design to the attentive staff, delectable cuisine prepared by the chef, and the luxurious pool and spa facilities, every aspect exceeded our expectations. We have been searching for a destination like this for a long time, and Casa Colonial surpassed all our hopes. We were pleasantly surprised to find that it is also very accommodating for families with children and babies. The personalized, warm, and exceptional experience we received at Casa Colonial, complemented by the stunning tropical views, is unparalleled. This establishment certainly deserves a five-star rating.

top service very good food only complaint the wify and safe not included. excellent alcohol. very good sports service. as well as the spectacle and the show Friday and Saturday also a disco atmosphere of the hotel for the majority of Dominicans August 15 the divine beach.

Excellent preparation. The staff was very kind, friendly, helpful, the varieties of food were very nice and excellent, everything was very nice, the restaurant was very clean, the rooms were very clean, the entire pool, the warm water was the best for me.

Thank you for choosing our Viva Heavens by Wyndham A Trademark All Inclusive Resort

The customer service experience and nightly entertainment is what sets it apart from other all inclusive resorts. The employees do not expect a tip (unlike jamaica). The staff all go above and beyond to make your stay / vacation a pleasant time. Special mention to Star & Sol whom do an amazing job facilitating the Kids club/ Delfi club. They have themed programming and activities for kids daily. The nightly entertainment was amazing. They had an Africa Show - it’s their rendition of Lion King with a love story. It’s great value this resort. Their sister resort next door Senator is upscale; however, I didn’t find the nightly entertainment as good.

Located in Puerto Plata (Playa Dorada), Blue JackTar is within a 5-minute drive of Playa Dorada Golf Course and Fun City. This beach hotel is 1 mi (1.5 km) from Playa Dorada and 4.6 mi (7.3 km) from Fort San Felipe.Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).Satisfy your appetite with international cuisine at Green Jack, one of the hotel's 2 restaurants. Relax with your favorite drink at the bar/lounge or the beach bar.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.Make yourself at home in one of the 78 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

With a stay at Blue JackTar Condos in Puerto Plata (Playa Dorada), you'll be within a 5-minute drive of Playa Dorada and Playa Dorada Golf Course. This beach aparthotel is 13.1 mi (21.1 km) from Sosua Beach and 1.4 mi (2.2 km) from Mount Isabel de Torres.Enjoy recreational amenities such as an outdoor pool and a fitness center. This aparthotel also features complimentary wireless internet access, concierge services, and a picnic area.Satisfy your appetite with international cuisine at Green Jack, one of the aparthotel's 2 restaurants. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.Make yourself at home in one of the 2 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.

The only problem is that I have to pay a fine of $100 for each room, because the hotel said it was an offer for American citizenship only... and the page told me that it was not because of the offer. .. I was stolen by the lifestyle tropical beach all-inclusive spa resort hotel chain Puerto Plata, do I need to do a lot of care redo?

Everything was fine in the facilities, the problem was the penalty they charged me for being Dominican. You should charge everything for the same reservation and not have the awkward moment at check-in time.