Viva Heavens by Wyndham, A Trademark All Inclusive

“It was an okay place, but the food was bland and needed more variety. The liquor was basic and tasted watered down. Entertainment could be improved, the bed was hard, and the beach was quite a far walk. Overall, I wouldn’t recommend it.”

My family and I went for a birthday celebration and it was our first trip to DR. The service and staff were excellent, very friendly and professional. The buffet was so good and a whole variety in food choices for breakfast, lunch and dinner. The room/suite was a good size and the fridge was always reloaded with water and soda each day. The drinks were okay. The beach area was always clean. The only thing that may need to improve in the near future is Wi-Fi connection and providing more towels in the rooms. We only got 2 or 3 clean towels each day and we were a party of 5. But overall I give it a 10!!!

day of arrival the pool was emptied to be cleaned and was closed the following day. Causing us to have a morning with no water and the entire trip had no warm water for showering, it was cold showers all week. There was ants and fleas in our room not on beds but in drawers and counters. The food was okay but the a la carte restaurants are closed on Tuesday and Thursday so you have to eat at the buffet those nights. The app has a schedule of events but it is not accurate. We purchased a couples package and didn’t receive half the things promised. We were supposed to have a variety of classes which were open to everyone and not private and we didnt even get to go to them all. We were promised a private dj class per a package we booked. We were told a time to meet the DJ. When that time came around it didnt exist, no one knew what we were talking about. The viva club team brought a great experience to the vacation with games and contests. However they could use more variety of games/contests but overall they made the trip worth our time and kept us busy despite all the hotel/expedia inconveniences. The hotel claims all the inconveniences are due to issues with ******* and were hesitant to supply us with an email stating we did not receive the services paid for. Over all the only compensation we received was a bottle of champagne, despite a day with no pool, a day with no running water, days without warm water, restaurants closed half the time and our package being incorrect.

Rooms were very comfortable and clean. The food was very good. The best part was the animation group, Nairobi, the master of ceremony, the choreagropher, and all the staff were great. Offered fun activities!! Very happy to have spent time there!!

The only thing worthy was the stunning view of the beach, other than that everything else was not as expected. Many of the guest that were there were not polite and respectful, the pool was filthy and dirty not to mention that the filter stopped working and they never warned anyone about the situation. My family vacation was completely ruined and we asked for a refund the first night we were there but they gave us a run around it looks like they had an answer to everything we needed to say.

No parking Rude staff Gave me someone else room Can't sit in some tables where no one was eating