Katydid3432
September 30, 2024
Our 5th anniversary trip here... first one was in 2016 at the Marina (they were building Ventus at the time), and the rest have been at Ventus. Love this all-inclusive resort. Really can't beat the facility and views. So relaxing. Our room had the perfect ocean view, loved the adult-only pool, 7 restaurants on site... you can stay and relax or head out on excursions if you wish. Grounds are nicely kept. Room was clean and comfy. Staff is very kind. Spend a little extra money and get the Platinum room package, which provides you with some nice upgrades and perks. Adult-only pool/bar was where we spent the majority of our time. So relaxing, beverage service was great. Beach was clean, water was beautiful, and while we didn't go down to the beach, there are water activities and quite a few people kayaked, swam, and paddled boarded. Some things to point out: the deadbolt lock was broken on our room, but maintenance fixed it the following morning. In comparison with our 3 pre-Covid trips (2016, 2018, 2019) the food is getting better, but not back to the previous standards (we wonder if that's just a problem where getting help is hard these days). All restaurants were not open in the evening like they used to be - which caused us to not get reservations our first two nights (but they have a decent buffet as an option). We loved the Italian, French, and Japanese restaurants. Housekeeping was a bit slow, not getting our room cleaned between the hours of 7 am and 4 pm (we are at the pool all day). Sometimes they would have to slip in while we went to dinner. Restaurants/buffets had a lot of variety, but as mentioned - quality wasn't always the best, but you shouldn't have any problems finding something to eat. We do always enjoy the Italian, French, and Japanese restaurants. We will be back next year because it's a great location and the amenities are a great value. You're between Cancun and Playa del Carman. We always feel safe here, but we also aren't the type to go on outside excursions without using a tour guide company.