showay-xc
December 31, 2023
The hotel environment is unique, the hygiene is OK, the breakfast is poor, and the dinner is good value for money. The biggest problem is communication. The airport pick-up was agreed, but it was not possible in the end despite repeated confirmation. It was originally said that one airport drop-off could be provided, and it was repeatedly confirmed, but in the end I still had to pay for it myself, and it was more expensive than others... I was very speechless. I don't know if it was a language problem or they were playing dumb... I have to praise Ctrip's customer service here. After listening to my complaint, they immediately stated that Ctrip would compensate for a pick-up.
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