We are on our final day here, and we fly home later. Before I start my review, I want to say that it's still a great place to stay, the staff are friendly, and a great location. We have stayed here a number of times now and have never had cause to complain. But I feel letdown by the cleanliness of the apartment we had this time round. We were situated in an apartment on the road up to reception, on the outside of the complex. Previously, we stayed inside around the pool area. Being on the road, I would expect some level of surface dust around the apartment. But what I found had been there for a number of weeks/months. I don't expect the place to be spotless, as the turnaround time between guests isn't that long, but I expect some level of cleanliness. I only realised how dusty it was when I closed the wardrobe door a little too hard and dust feel from the track and trim on the door. And when I run my hand along it, there was weeks/months' worth of dust. Then I found everything above head height was the same. That says to me that it hasn't been maintained during each clean. Now, if it had just been me here, I wouldn't have worried, but my wife has dust allergies. So I went and spoke to reception, told them the issue, and asked to see the manager of the head of cleaning. Apparently, the manager wasn't available, as he works from home most of the time, but told that if I emailed reception, they would forward the email on. They sent a cleaner a little later, but she seemed disinterested, and all she did was wipe down the wardrobe and one door frame. Not even bothering with the rest of the top of the door frames, mirrors, pictures, and wall lights. I would hope this is a one-off with one cleaner, and if it is, then they should do something about it before the neglect carries on. because it would spoil such a nice place. I would like to say I got a reply from the manager, but day seven and I have had no reply to my email. Either he didn't bother to reply, or reception didn't forward it on. Perhaps they don't tell him much, and keep complaints from him. Perhaps he should be at the place a little more and not work from home so much. I've written this review in hope he sees it. I didn't want to put a review like this, which I wouldn't have done, had I got a reply, or a better service from reception.
Excellent
61 Reviews