Bitacora Lanzarote Club

This is a lovely friendly holiday complex with lovely amenities. The complex is lovely and clean with a lovely pool with great facilities..The staff were extremely friendly and accommodating and couldn’t do enough for us .We couldn’t really fault this complex and would highly recommend this accommodation for a lovely holiday.

Stayed at Bitacora in August 2024 with my wife and daughter. First of all I must say the Bitacora is NOT on cardiac hill ! Yes it's located up the hill but incline isn't that bad when you get used to it and we found 3 or 4 different ways back to hotel. We had emailed ahead requesting an upper floor room as with us being 2 able bodied adults and a 15yr old we have no bother up and down stairs, but on arrival we were informed this wasn't possible , ok no problem. The room we were given was downstairs, clean and large enough for us but no privacy as veranda wide open to guests, no sun on veranda and a view of the pool , in fact rooms 104 to 120 have no sun at all and over the course of our stay we noticed ALL the 1st floor rooms were occupied by either young families who had to try and carry pushchairs,inflatables etc or elderly who struggled with the stairs. Now onto the sunbed wars , yes wars ! You have to queue from 8.30am for the pool to open anytime from 9am to 9.45am depending on the mood of the pool cleaner. My wife queued one morning and had to run and use the towels as Frisbees to get 3 sunbeds ! She said she never felt so embarrassed in her life , needless to say we only used pool twice in 10 days and went to beach instead. As usual sunbeds had towels on them all day and weren't used definitely needs policing. We brought this up with the gentleman on reception who informed us "it happens everywhere " no sir it doesn't. Been to PDC twice before and many other resorts on Europe over 20 years and never been as bad as here . May return to Bitacora at a quieter time of tear but definitely not in July/August there simply isn't enough sunbeds , we counted around 90 beds to over 100 rooms .

Overall a nice hotel for the price,only a 3* but still decent, hotel very well kept, stayed 11 night's,beds and room cleaned every other day, plenty of clean towels,beds and pillows very comfy, very good Aircon in the room,we had an upstairs apartment overlooking the pool with sun most of the day, drinks at the bar are all great quality, some of the best we had whilst on the island,frosted glasses with beers and lovely strawberry daiquiris,food was also decent and both well priced, hotel is on top of a hill so can be a tough walk in the heat for some people but don't let that put u off,taxis are so cheap, around €4 from the main strip,all the bar staff and reception staff were very friendly and nothing was a bother,the day we were leaving we had an afternoon flight so we left our bags in a secure baggage drop at reception and then we were allowed to use the showers at the gym downstairs before we left,all immaculately kept,made our last day alot easier after checkout, definitely would stay here again

Great value for money with clean functional rooms. Fairy good sleep quality with good curtains that keep out the light. You do experience the usual noise of people moving furniture 24/7. Great amount of sun loungers and availability every day. Very good supermarket on site. Be aware though this place is FULL of serious chain smokers so you cannot enter reception or bar area and supermarket from room/pool side without walking through the smoke and stink. Smoking at the pool while trying to disguise it and on balconies is common. You certainly cannot eat or drink on the terrace outside the bar if you are a non smoker. Hotel promotes smoking as it retails them in a prominent bar area

Hotel is great, 6th time I have stayed here. Food and drink served by a great team. Nothing too much trouble. Reception sorts issues out really quick and are very professional. My last day was spoilt a bit by some guests playing music by the pool. I had head phones on but still could hear the music. As it was my last day I did not make any request to turn it down and too be fair to them it wasn’t house music etc. Beds are great and room cleaned every other day. Very clean place to stay.

Everything perfect except for the cost (& state) of the WiFi. The WiFi was VERY poor & at €25 for the week, you’d expect it to be better. Room - couldn’t fault it, food - couldn’t fault it…. The staff are amazing, every aspect, bar, pool, reception. Hotel room cleaned every other day. If I had to gripe about anything, it would be the WiFi & the fact that a couple of people were robbed whilst we were there, so security probably could be better. Great location, only one big hill to navigate & if I can cope with it, most can. Overall, great 2 week stay, thank you