H10 Tenerife Playa

Just returned from this hotel. Great location and very clean hotel. Took a while to check in but staff were friendly. Luckily 3 lifts as we were on level 8. Great sea views. Cleaners were amazing coming in every day... very friendly and hard working. Showers were fantastic with hand wash, body lotion, shampoo, conditioner and shower gel in pumps....all was nice to use. There is a fridge in the room but that is it. U either take a travel kettle as I did but my son paid for one which was 25 euro for duration of stay....he did get crisps, juice, can pop, lots of tea, coffee and milk sachets but still quite pricey. Breakfast was lovely with huge variety of foods to suit everyone. Lunch had a good selection. Evening meal was ok. Couple nights were hit and miss so decided to eat out. You can only help yourself to drinks for breakfast...lunch and evening meal they seat you and take drink orders....had to move couple times as sun was blaring in window seats and too hot. Good variety of drinks and staff work hard. (Taimi was amazing with every guest...bubbly and chatty as her English was very good) So many fantastic cafes and restaurants close by. *************** POOL AND POOL BAR..... a big negative. Unless you go privilege don't expect to get served very quickly and they get priority for the sunbeds.....Pool area very small and quite shaded so used Lagoon across the road for 5.50 euros...well worth it. Basic pool food....waited 20 mins for a coffee a few times while there as staff were busy pampering P guests !!!!!!!!!!!!!!!! was not impressed and made me quite angry as we paid a lot of money to go all inclusive to this hotel....... Location is fantastic...straight outside to seafront ( tiny beach and rocky !!!) lots of surfers. Shops, restaurants and cafes on your doorstep. Lovely for an evening walk along the front as great atmosphere......and felt quite safe walking on my own. If it wasn't for privilege choice I would definitely return but becasue of my own experience that will not be happening sadly.

Usually I don’t write reviews but I felt that on this occasion I should. We stayed for two weeks. The service was exceptional. The food and drinks were of good quality with a decent variety. All of the staff gave service of a high quality but I would like to give a special mention to: Miranda and Augustino who supported us throughout our stay with excellent information and kindness. Sandra from the El Lagar Restaurant who was lovely & provided a first class service for all of our meals. Ferando who not only gave great service but offered fantastic entertainment e.g. dancing with a waitress flamboyantly whilst still holding his tray with glasses on it! Raol (Team Blue Animation) who kept everybody entertained all through the day. These are just a few of the names that I can remember to give a mention to, but all of the staff from the managers all the way through to the cleaning staff were all great and I would love to have been able to mention them all by name but, unfortunately I cannot. Overall I would recommend this hotel.

Great hotel in great location. We stayed half board privilege for 9 nights. It was our 1st trip to the north of the island, so was open minded! The more we explored the more I warmed to the area. Located on sea front with a hive of shops, restaurant’s on the door step. We were located a room on 5th floor (526) with sea view, the rooms were clean comfortable with the privilege extras, kettle, coffee maker, robes, slippers etc. beds and pillows were like home from home super comfortable. Rooms are looking a little tired and could be done with a refurb, but for all the time we spent in them couldn’t complain. Lovely shower with plenty of hot water and power. Can’t comment on buffet restaurant as didn’t eat there, breakfast was served in the dining room on 3rd floor was ok, a bit disorganised, don’t know if they don’t understand or try too hard to please.. orders were wrong, cold coffee, too much fretting about. Stunning sea views from dining room if eating outside. Evening meals served in the outside pool terrace area did not disappoint. Beautiful a la carte menu and 1st class service. A special mention to Sandra who made our dining experience so very special and memorable.. Privilege lounge is for the privilege guests was a bit of a let down, good choice of drinks but snacks was limited and sparse, it was often left neglected and glasses lying about and supplies not replenished. It was rectified after complaining. Pool area was fab again after complaining that we couldn’t get a bed as many were reserved with towels all day with no one using them.. We were allocated a designated bed for the rest of our stay,we actually like using our sun beds rather than reserving them to go out for the day.! Great pools and hot tub and pool staff do a great job on a daily basis. All in all a great 1st time staying puerto de la Cruz and great choice of hotel. Would definitely stay again. Tip.. pay the extra and go privilege, it is worth the experience!

Great hotel, lovely staff throughout. Bedrooms were cosy we had a twin room with balcony. Bathroom had the essentials required so if you forgot toothbrush & toiletries they have it on hand in your room. All inclusive was fab - drinks were branded - nice. Hotel was opposite the Lake Martinous which was like island with sea water surrounding this beautiful place & cost 5 euros for the day. The little yellow train was couple mins away from the hotel &free upto Loro Parc which runs every 20mins First time to the resort & hotel which had everything NR by. Rooftop area with views to see was amazing A big thank you to all the staff within the hotel whose customer service was to a T - cannot fault anything. If I could get a great deal to go again & visit - I would go back.

All very good except for one important issue when on holiday. There were NO TEA/COFFEE making facilities in the room.This a vital service for us after a long day out, particularly in an hotel with balconies which are perfect for sitting and relaxing. Very disappointing!!!!