H10 Tenerife Playa

Just returned from this hotel. Great location and very clean hotel. Took a while to check in but staff were friendly. Luckily 3 lifts as we were on level 8. Great sea views. Cleaners were amazing coming in every day... very friendly and hard working. Showers were fantastic with hand wash, body lotion, shampoo, conditioner and shower gel in pumps....all was nice to use. There is a fridge in the room but that is it. U either take a travel kettle as I did but my son paid for one which was 25 euro for duration of stay....he did get crisps, juice, can pop, lots of tea, coffee and milk sachets but still quite pricey. Breakfast was lovely with huge variety of foods to suit everyone. Lunch had a good selection. Evening meal was ok. Couple nights were hit and miss so decided to eat out. You can only help yourself to drinks for breakfast...lunch and evening meal they seat you and take drink orders....had to move couple times as sun was blaring in window seats and too hot. Good variety of drinks and staff work hard. (Taimi was amazing with every guest...bubbly and chatty as her English was very good) So many fantastic cafes and restaurants close by. *************** POOL AND POOL BAR..... a big negative. Unless you go privilege don't expect to get served very quickly and they get priority for the sunbeds.....Pool area very small and quite shaded so used Lagoon across the road for 5.50 euros...well worth it. Basic pool food....waited 20 mins for a coffee a few times while there as staff were busy pampering P guests !!!!!!!!!!!!!!!! was not impressed and made me quite angry as we paid a lot of money to go all inclusive to this hotel....... Location is fantastic...straight outside to seafront ( tiny beach and rocky !!!) lots of surfers. Shops, restaurants and cafes on your doorstep. Lovely for an evening walk along the front as great atmosphere......and felt quite safe walking on my own. If it wasn't for privilege choice I would definitely return but becasue of my own experience that will not be happening sadly.

Overall wasn't a good experience, they have a severe issue with cockroaches on the ground floor street-side rooms we had to move rooms which the staff was very helpful with, however when we got back to our room one day we had broken glass all over our room as the cleaner has smashed a bottle and cleaned half of it up but left most of the glass all over the room, the food is not great we went half board but only ate twice in the whole 2 weeks we was there, the hotel is situated in a great area with everything around it however some of the locals are not fond of English we had a lot of cases where staff at restaurants (out of the hotel) which was rude and ignorant towards us we found we got dirty looks in most places which made us feel uncomfortable, im not sure if it was our age as we are a young couple or the fact we was English, but we will not be returning and wouldn’t recommend.

Great hotel in great location. We stayed half board privilege for 9 nights. It was our 1st trip to the north of the island, so was open minded! The more we explored the more I warmed to the area. Located on sea front with a hive of shops, restaurant’s on the door step. We were located a room on 5th floor (526) with sea view, the rooms were clean comfortable with the privilege extras, kettle, coffee maker, robes, slippers etc. beds and pillows were like home from home super comfortable. Rooms are looking a little tired and could be done with a refurb, but for all the time we spent in them couldn’t complain. Lovely shower with plenty of hot water and power. Can’t comment on buffet restaurant as didn’t eat there, breakfast was served in the dining room on 3rd floor was ok, a bit disorganised, don’t know if they don’t understand or try too hard to please.. orders were wrong, cold coffee, too much fretting about. Stunning sea views from dining room if eating outside. Evening meals served in the outside pool terrace area did not disappoint. Beautiful a la carte menu and 1st class service. A special mention to Sandra who made our dining experience so very special and memorable.. Privilege lounge is for the privilege guests was a bit of a let down, good choice of drinks but snacks was limited and sparse, it was often left neglected and glasses lying about and supplies not replenished. It was rectified after complaining. Pool area was fab again after complaining that we couldn’t get a bed as many were reserved with towels all day with no one using them.. We were allocated a designated bed for the rest of our stay,we actually like using our sun beds rather than reserving them to go out for the day.! Great pools and hot tub and pool staff do a great job on a daily basis. All in all a great 1st time staying puerto de la Cruz and great choice of hotel. Would definitely stay again. Tip.. pay the extra and go privilege, it is worth the experience!

This was our 1st visit to H10 Tenerife Playa. As it was my wifes birthday, we upgraded to Privilege and we were not disapointed. Check in was very smooth and staff very attentive. We were allocated a room on the 5th Floor which had a sea view overlooking Lago Martinez ,we abosoluetly loved this room . It had everything that we required even with the walk in shower which we prefer rather than a bath. We did have a small issue with the air condioning, however this was dealt with very quickly by the maintenance team after contacting reception. Agustin and Mirander Public Relations / Privelege team are always on hand for any requirements that you may have. We did speak with Mirander on Serveral occasions, and with her helpfuness and bubbly personality we think she is a great asset to that role. We were half board and we did not find any issues with the Buffet,there was always plenty of choices and there is also show cooking along with themed nights. We also ate at the A La Carte resataurat which was very nice. Breakfast times we were always served by Vincente who is was always on hand and would assist with any dietry needs and it was always a pleasure to see his smiling face and cheerful personality. On the whole we found that all staff within the hotel were always very plesant and helpful, where upon we have alredy booked our return visit.