Alua Tenerife
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Puerto de la Cruz
Alua Tenerife
C. Antonio Ruiz Alvarez, 7, Puerto de la Cruz, Canary Islands 38400, Spain
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Located in Puerto de la Cruz, Alua Tenerife is on the boardwalk/promenade, a 5-minute walk from Garden Beach and 14 minutes by foot from Plaza del Charco. This family-friendly hotel is 1.2 mi (1.9 km) from Lago Martianez Swimming Pools and 1.4 mi (2.2 km) from Taoro Park.Show More
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Highlights
Varied breakfast
Parking available
Pets welcome
Lots to doAmenities
Indoor swimming pool
Outdoor swimming pool
Diving
Surfing
Massage Room
Fitness Room
Private parking
24-Hour Front Desk
All Amenities
Property Description
Located in Puerto de la Cruz, Alua Tenerife is on the boardwalk/promenade, a 5-minute walk from Garden Beach and 14 minutes by foot from Plaza del Charco. This family-friendly hotel is 1.2 mi (1.9 km) from Lago Martianez Swimming Pools and 1.4 mi (2.2 km) from Taoro Park.
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4/5
Very GoodCleanliness4.0
Amenities4.0
Location4.0
Service4.0
All 40 Reviews
Surroundings
Airport: Tenerife North Airport
(29.1 km)
Airport: Tenerife South Airport
(92.9 km)
Landmarks: Playa del Castillo
(310m)
Landmarks: El Castillo San Felipe
(440m)
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Rooms
Guest Reviews
Services & Amenities
Policies
4
Double Room
1 Sofa bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
Check Availability
5
Double Room With Ocean View
1 Sofa bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability
4
Double Room With Pool View
1 Sofa bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
Check Availability
3
My Favorite Club Double Ocean View
1 Sofa bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability
4
Suite
2 Sofa bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Garden view
Check Availability
4
My Favorite Club Suite
2 Sofa bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Garden view
Check Availability
1
My Favorite Club 1 Apartment 1 Bedroom
Bedroom 1:2 Sofa bed and 2 Single bed ● Living Room 1:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Garden view
Check Availability
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Guest Reviews
4/5
Very Good
40 reviews
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
Average for similar properties in Puerto de la Cruz
AI Summary
The staff is praised for their friendliness and helpfulness. Guests appreciate the varied breakfast options but suggest improving coffee quality. The location is perfect for accessing beaches, city center, and attractions.
Guest User
February 26, 2025
Clean and fresh room with a big balcony. Friendly staff, only problem was that they didn't talk english very well. Always free space at the pool, there where enough place. Only ting I missed was the beach. The beach was there 300 m away, but was closed due some bacteria.
Guest User
February 25, 2025
I stayed in this hotel last week with friends and everything was great! The rooms were very clean, the staff were friendly, breakfast was good :) The beach is within walking distance, and the surrounding area is very cozy. I would definitely recommend it :)
Guest User
February 25, 2025
The hotel has a great location. It is close to the restaurants, bars, beach and promenade. The street is not very busy. There could be a little bit of a problem with parking your car (for free), but if you are patient you can find something on the near streets. The room was nice, spacious enough. Beds were comfortable and big. There was a kettle and some coffee and tea bags. The safe was for free which was great! We had towels, some cosmetics (even hair conditioner!) and a hairdryer in the bathroom. We didn't use any pools. Just got the information from our travel agency that the indoor pool was extra paid. We didn't check that. Breakfast food was really good and you could be happy with everything the staff provided. We didn't use any animations but we heard some music playing until 10 or 11 pm (which was ok for us) and people singing:) In general we liked the place and we would go back there.
Guest User
February 24, 2025
Super clean, friendly, quiet family hotel with lots of activities in the pool and on everythings. Very tasty all inclusive food. Great coffee and hot chocolate at the bar. 24 degrees main pool which is more than enough for a comfortable swimming. 10 minutes walk to the great black sand beach. 15 minutes to the best zoo. 20 minutes to the centre. The location is great.
Guest User
February 15, 2025
Nice hotel very close to the beach and in a short walk distance to the downtown. Loro Park is in walk distance 6-10min. Everything was clean and whole staff was extremely friendly. Unfortunately the balcony window is not tight enough, so in the night you hear noise from outside. Food was good, but nothing special. Even if they had a nice tematic evenings (Asian, Italian, Mexican..) the offer for a longer stay could be booring. We have a good experience with bar and evening programs. Outside pool we used only once, water was still very cold for us.
Guest User
February 4, 2025
More than we expected. Rooms are spacious and very clean. Breakfasts are rich and tasty. The staff is very helpful. We had no problems during our stay. The hotel is very close to the beach, restaurants and shops. Takes only 15 minutes to reach city center.
Guest User
January 19, 2025
Absolutely not worth the money or 4 stars. I have stayed in 2 star hotels and they out shine this place. Please do not spend your money on this place. The only good thing was the weather and people I met. Beautiful hotel and the room was amazing but downhill from there. Staff very rude and made it so obvious they don't like the British. I met someone from England who spoke very good Spanish and was disgusted with the comments she heard from the receptionist about English customers. Food is disgusting, bland and cold microwave going all the time. Food very cold and raw meat on one occasion. One bar for a lot of people pool area full of children. Entertainment shocking and bar closed early. We spent must of the time going to restaurants outside the hotel. Not worth the money and the management need to address the food and attitude of staff. Told all I know to avoid this place. Spoilt my Christmas.
Guest User
January 18, 2025
Room was quite new, but otherwise the whole hotel needs a renovation. Everything looks 80’s. Food in buffet was below average and snack bar is cold hotdogs or burgers for you to make yourself. Hotels other restaurants are not open everyday and they are included in all inclusive.
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Additional charge
Outdoor swimming pool
Diving
Surfing
Off-site
Massage Room
Fitness Room
Additional charge
Private parking
Additional charge
24-Hour Front Desk
Bar
Tennis Court
Billiards Room
Table Tennis Room
Restaurant
Taxi booking service
Car Rental
Meeting Room
Additional charge
Multi-Function Room
Children's Pool
Wi-Fi in Public Areas
Additional charge
Indoor swimming pool
Outdoor swimming pool
Fitness Room
Bar
Table Tennis Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Additional charge
2 Swimming pools
Indoor swimming poolAdditional charge
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, €12.00 (approx. £9.90) Daily. Reservation not possible
Private parking
Additional charge
Transportation
Taxi booking service
Car Rental
Shuttle Bus Service
Additional charge
Front Desk Services
Tour/Ticket Service
Front Desk Safe
Concierge Service
24-Hour Front Desk
Languages Spoken
French
German
Spanish
Food & Drink
Bar
Snack Bar
Kiosk/ Convenience Store
Health & Wellness
Billiards Room
Table Tennis Room
Tennis Court
Fitness Room
Additional charge
Massage Room
Diving
Kayaking
Off-site
Sailing
Off-site
Surfing
Off-site
Public Areas
ATM
No Smoking in Public Areas
Water Purifier
Garden
Cleaning Services
Clothes Dryer
Facilities for Children
Children's Pool
Business Services
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Wedding Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Handrails in Stairways
Pool Ramp Available
Stair-Free Property Entrance
Safety & Security
First Aid Services
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Smoke Detector
Security Alarm
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Extra cot: Free |
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | €10.00 (approx. £8.25) per person |
Adult | Buffet:€14.00 (approx. £11.55) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: €20.00 (approx. £16.49) per pet per night
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 1996
- Renovated: 2021
- Number of Rooms: 422
Located in Puerto de la Cruz, Alua Tenerife is on the boardwalk/promenade, a 5-minute walk from Garden Beach and 14 minutes by foot from Plaza del Charco. This family-friendly hotel is 1.2 mi (1.9 km) from Lago Martianez Swimming Pools and 1.4 mi (2.2 km) from Taoro Park.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 500 meters.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with international cuisine at Terra, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A bus station shuttle is available for a surcharge.
Make yourself at home in one of the 422 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. 40-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 500 meters.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with international cuisine at Terra, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A bus station shuttle is available for a surcharge.
Make yourself at home in one of the 422 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. 40-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers.