Apartamentos Tigaiga Suites

Last year we stayed at the Tigaiga Hotel, opted for the space of the suites on this visit. Our suite had a large lounge, dining area and terrace with sun loungers for afternoon sun. Good views over hills and coast. Good size swimming (all same depth, no shallow end) pool with sun lounging area. Breakfast is included, good buffet choice and omelette cooked to order. The apartment kitchen area is well equipped (no oven but has a microwave). Apartment is serviced daily except Sundays. The Breakfast room has a lingering smell of fried food, but you can sit outside. Customer service could be improved and be more practive and customer focussed. It took 3 emails to ascertain how and where we had to check in. Further conversations at reception about where to offload luggage and park the car. This could be improved by sending clear map/instructions by email a day in advance. You check in at the hotel but check out at the suites reception (only open briefly in morning). This seems to suit the hotel but not necessarily customers as the buildings are set well apart down a street. On our last day we found the shortest walking route to the hotel (no map/instructions at check in or in room). There isn't a kettle in the suite, these have to be rented (20 euro deposit). We paid the deposit at the hotel but then found that the refund is from the suite reception. Parking is in streets near by, none on site. We tried the set menu main hotel restaurant for dinner. We regretted that decision. Its the "half board/TUI package deal" restaurant and definitely done to a tight budget. Courses (all choices have to be ordered at the start) are served at lightening speed. By 8.30 the restaurant is cleared and laid for breakfast. Not a relaxing experience. The a la carte smaller restaurant and all day food/drinks provider is much better. The food and service here is excellent. Overall not as good an experience as our stay in the hotel last year but still very good.

We have just returned from a four week stay at the Tigaiga Suites. These suites are exceptional being both modern and well equipped. The main attraction for us was the fact that the rooms were serviced six days a week and that a breakfast was included every day. The breakfasts were very good with a wide selection of both continental and cooked items. But by far and away the best thing about the Suites are the staff!!! Starting at the top - the family that own the Suites and the adjacent Tigaiga Hotel are totally hands on and are visble every day around the facilities. The reception staff are extremely helpful and speak several languages and always go the extra mile - on receiving an email confirming our collection time for our return journey - they offered to open the breakfast room early so that we could eat before departing. The chamber maids were brilliant shout out to Jenny! They have managed to create an oasis of calm on the outskirts of the town - the walk into town was easy (and we're in our 70's) but we always got a taxi back which was only about 5 euros. Everywhere in the complex is spotless and the gardiners are always busy keeping everything pristine!! Lastly the complex is very secure with cctv and your room key allowing you access through the front and rear gates and the outside doors into the lift area. The card also allows you access to the hotel grounds where you can have a drink or eat in the a la carte restaurant. Apologies for the length of this review but there were so many good things that I didn't want to miss anything out - well done to the family - both the Suites and Hotel are a credit to you!!!