Bahia Principe Sunlight San Felipe

Good points Excellent sea views. The rooms are big and have plenty of storage. Close to shops and restaurants Staff work hard and are friendly. The housekeeping staff are really good and keep the room and hotel very clean. The drinks served on an evening were nice but you have to pay for them if you are half board. Good activities/entertainment for the children. Bad Points The pools are a bit small for the size of the hotel. When it's busy, you might struggle to get a sun lounger because they are reserved early in the morning. Poor lighting in the room. Air con does not work. Sewage smell from the vents in the bathroom. The shower pressure is weak. There are only 3 lifts for 16 floors, and there can be a bit of a wait during busy times. The doors can also close on you while you are getting in them, which is dangerous. The rooms are dated. A 4-star hotel should not be charging for the use of the safe. No tea or coffee in the room. You can ask for a kettle from reception and buy your own tea and coffee if you are desperate. It's probably advisable because the drinks machines in the buffet restaurant are terrible. The buffet restaurant is absolute chaos during busy periods. I feel so sorry for the staff working there. There's clearly not enough staff, and the restaurant is not big enough to deal with the number of guests.  From queuing to get into the restaurant and not enough bowels/plates, etc. The noise and ambience of the restaurant is like school dinners. The air con does not work properly, so it gets too hot and makes the whole dining experience unpleasant. There was heavy rain fall one day, and a section on the restaurant had to be closed off, which made the restaurant worse than usual. In my opinion, the a la carte restaurant should have been opened up to everyone to help elevate the problem. This brings me to the next question. Why do only the all inclusive guests have access to the a la carte restaurants? The half board guests should be able to go during their stay, too. This might also help reduce the choas in the buffet restaurant during peak times. If you have vegetarian or vegan dietary requirements, I think you will struggle with the food, especially if you are staying longer than a week. The chefs culinary skills seem to only be able to cater to meat eaters. The food labels are not always accurate. This could be dangerous if you have a food intolerance The food is very repetitive, and the standard  of the food declined during our stay. It would be nice to have proper themed food events each night to break up the repeativeness, e.g., Spanish, Italian, Mexican, Chinese, Asian & USA. It would be useful if the food menu for the week. The desserts can be hit and miss. The nice deserts tend to go fast, and if you leave it too late, you will be left with jelly in a cocktail glass or yoghurt with sauce in a glass. I ordered an omelette one morning, and it was disgusting. I couldn't eat it. Location The beaches around puerto de la

Just back from a one week stay at BP San Felipe. Location was just perfect. Right on sea front with an easy flat stroll into town, and just round the corner from a good shopping centre with a Mercado. Room was a bit tired but very clean and well serviced. There was a mini fridge and a hairdryer. We had a sea view which was spectacular from the 15th floor - we watched the paragliders sail right past us to land in the beach. Atmosphere was typically Spanish. The animation team were enthusiastic and the evening entertainment was always engaging. We were All Inclusive and found the buffet restaurant very good. Food was plentiful and varied at each visit and we were never disappointed. We ate in the Portofino Restaurant twice and found it excellent. We really enjoyed our stay even though the clouds refused to go away and will definitely be back.

Some of the review I read before going left me with a bit of dread, people saying about the food, the rooms and other bits I was dreading it. On some terms I agree with the modernization especially in the rooms, it does need a revamp, made a little brighter and the Aircon made modern a little better but over all the room was wonderful and clean with an amazing large balcony and wonderful sea view. We had the large double sea view room. The maids was wonderful, the room was always left clean and changed the towels frequently or when requested. They brought more water for the room when used. Nothing was too much. Me and my partner and little boy went with my parents who had the room next door, there was a joint door which we asked to be unlocked so if we needed to be with one another we could easily. The entertainment team was great doing things throughout the day for both children and and adults. They did a foam party once a week was great fun. The party dances in the lounge bar was great fun, my little one loved doing his dances and the entertainment staff was fab with him. The ground it's self is lovely with a little park near the kids club near the tennis court. My little boy loved walking round and playing. The food in dinning room was repetitive but it was delicious and if you found something great last week then on our second we looked forward to it, especially the ribs!! Loved the food and could always make a meal from what was available. My little boy who 1 always found something he liked too. The staff was so wonderful the two Eduardo's was great and played with Louie and so was the ladies but can't remember their names. The staff was so lovely, hopefully meet them there again at some point. The Italian and Mediterranean restaurants was nice and we enjoyed two meals there. Overall we had a wonderful family holiday for Louie's first holiday. Would definitely go again!! Miss this place already!

There are pros and cons with this hotel. Rooms were clean and comfortable. Entertainment for kids was very good. Sea views from the 7th floor were incredible. In the restaurant there was something for everyone. It's a short walk to the beach that consists of mainly large rocks and dangerous waves. It is not safe to swim in at all. I had a disappointing experience with the hotel spa. I booked a massage for 1 hour costing 72 euro and during the massage the therapist left the room twice for a few minutes each time. Whilst she apologized due to noise from maintenance outside the room. She explained she had no help and was working alone in the spa. This spoilt the experience. I was unable to relax and enjoy the treatment. The hotel management did not offer any discount or refund due to the disruption and lack of professionalism. Another negative was many people slipped and fell on the tiles around the pool including myself. It was very slippy and dangerous! There was not enough sun beds and if you did not reserve a bed before 9:00am you were unlikely to get more than 1 random one. The hotel does not have enough facilities for the amount of people staying. The pools are much smaller than led to believe in advertising pictures.

The hotel needs new air-conditioning and a makeover but other than that it's wonderful. The staff go above and beyond. The food is good..the al la crate restaurants go the extra mile with service. The hotel is based on a busy ***** with lots of shops plenty going on. Honestly everything was clean and any requests were granted. Special shout out to Alejanro behind the pool.bar who smiled and had a chat with us everyday

Bad experience with a hotel room ..the beds unfolded when you turned from one side to the other..the shower tub was stained with rust color ..the beds for the children were uncomfortable ..in the dining room there were ants ...and they beat you to sit at line up for some bitter prawns It's a shame this hotel doesn't deserve more than 2 stars...we pay for 4 stars but we have 2-star services