Apartamentos la Carabela

The worse hotel ever .stay at porta la cruz la carabella .fire hazzaed 6 of went 10 june till 24 .up on hill when I already stated I can't do steps .hotel was dirty mattresses riped .bar for coffee or teas shut .fighting every night in other appartments only 1 staff on a time no rep so unable to get help .dead pigeon was on roof outside appartment was there for 11 days .rubbish all outside the hotel sun roof not usable carpets and broken chairs up there dirty .smell from toilets of sewerage. 3 of us had accidents I fell on metal steps going to pool had to go on fire escape to access the pool my granddaughter fell broken ridge between balcony doors. My other granddaughter had her big toenail ripped of because the plastic ridge around pool was broken .shoer over flooded as glass panel was missing .the kitchen had 1 plug in it was behind the microwave we had to lift it of in order to use kettle which we waited 2 days for toaster was broken .the door of appartpent was in the way of cooker .fire hazzard .the complete holiday ruined .I was totally sold the wrong holiday. I asked was it flat it wasn't it had a dangerous slope to enter hotel they shut pool at 6 .shut down pool table at 9 .no bar where you could buy coffee or etc.smell was horrendous.

Do not stay here. Please read this review in full if you intend to book here. Their website and all their advertisements are completely false. The bedrooms felt more like storage cupboards, there were multiple random furniture items that didn’t fit anywhere. Room had 3 separate beds even though it was a single booking. It felt like a hostel room. The rooms were completely different to those shown on the website/listing. It’s like they just got pictures from a nicer hotel down the road and used those photos instead. The picture of the pool is not the one in this hotel, I have no idea where they got that photo from. There is no currency exchange, no kettle in the room, no snack bar (it’s a vending machine), no safe box (you have to rent the key for €26 a day), no TV remote (you have to rent that too), no “spa”, no restaurant (it’s a greasy breakfast buffet* that’s open for 2 hours in the morning), no hotel bar, bedroom kitchen is not “fully equipped”. The “free toiletries” consisted of a bar of soap and a wall soap dispenser. The towels were thread-bare *The “breakfast” was revolting, everything was greasy, overcooked, rubbery and had a bizarre taste. They advertised “spa and relaxation” - absolutely no spa here or anything remotely similar. After check out we had a 4 hour wait before the taxi took us to the airport. We asked if we could have a late checkout, but they were full. Fair enough. But they then said we are welcome to use the pool. We asked where we could get changed - “There is nowhere to go to get changed”. We asked why they would offer use of the pool then - “I dont know”. Reception staff were unfriendly and actively unhelpful and didn’t seem to know anything about the local area. Only the cleaning staff were friendly and they did a brilliant job each day. But would absolutely would never stay here again.

La Carabela is the worse hotel in the Puerto de la Cruz. Food is the most disgusting that I have ever tried. Glasses are dirty every breakfast. I definitely do not recomend you because you will be disappointed at all.