Sol Puerto de La Cruz

This is an amazing hotel, we stayed for a week and enjoyed every minute, staff could not be faulted and could not do enough for you. Maid servuce everyday, clean towels daily in the room, bedding changed once in the week which was amazing as many places do not do this if only staying 7 nights. We stayed Half board basis and food was amazing, different selections every day and food was always piping hot and kept replenished for the full service time.. This is rated as 3 star but would easily be 4 star for us. We will definitely be returning to this hotel.

Booked last minute. The hotel is very clean, but the rooms are stuck in the 1980s. It’s like going back in time. I had an issue with the air conditioning which I was told had run out of gas. I was offered a new room which I accepted. The new room needed decorating, but was clean. When booking you are warned of the building work going on across the road, it is noisy, but only between around 8am and 7.30pm, breakfast ok. Good choice, but not always hot. Pool area was very quiet, which meant plenty of sun beds and a relaxing pool. Prices at bar expensive. €3 for half a lager,

The hotel and staff where great Good location good pool Very clean but rooms yes are dated Breakfast was great lots of melon banana apples orange plums Full breakfast is required Good bread lots of different milk soya skimmed full fat Yogurts and the usual cold meat and cheese Omelette station Very much enjoyed my stay Coffee from bar was 2e View from my room Police station across road Very quiet area

Whilst this hotel is conveniently situated for the beach and town, it is adjacent to the town football pitch with noisy training sessions and floodlights on until after 10pm most evenings. Overall, the hotel is spotlessly clean with outstanding, hard working cleaning staff. The bed linen and towels are of a high quality. However, that is where the praise ends. Although breakfast is reasonable the evening meal is diabolical. There appears to be a good choice, but this is badly cooked, and even at the start of serving it is almost cold. Furthermore, although hard working, the staff on the grill were clueless as to the cooking so meat and fish was rendered inedible. This raised fears of food poisoning so we ate very little at dinner. A further concern was the behaviour of the 40 students on a weekly course at the hotel. They had no respect for other guests being loud, commandeering the sun beds and smoking. These concerns were highlighted to management and reception but no action was taken. Indeed in one case, the manager in the dining room suggested he didn’t understand English. Overall, a disappointing holiday in a hotel that has so much potential.