Smy Vistamar Portocolom

It was overall a very nice stay until the last day. For some reason my bed sheet wasn’t changed since I spotted a stain I saw the day before and my hair was still on the bed. It looked like the housekeeper only made the bed without changing the bed sheets. Also my toilet wasn’t cleaned either and it started to smell really bad after the day 2. There is no way of contacting the reception desk from the room and it is way too inconvenient as the building I was staying was 1 min walk from the main building and there was no elevator. The reception desk ladies were super friendly and helpful though. Swimming pool, bar and breakfast were quite nice and hotel is located right in front of the sea so I could definitely enjoy the view from the balcony. I do recommend it but just be needy and get your rooms cleaned properly 🤣

The hotel was really clean and well kept, it was very calm and has a great food and drinks experience. The area is very scenic with an amazing view from the window, with very nice beaches. We can’t forget about Lisa the animator / entertainer, she was really friendly and very good at getting people to do activities. Were are so glad to have made a new friend.

Firstly, photos on Trip Advisor are very old. Hotel is totally different, and split over 3 locations (close). Restaurant is over the road in the building I assumed I was staying in but there are 2 buildings. Pools on different locations to main hotel. We were half board and had a ‘small’ junior suite with a sea view. Be aware hotel is quite a distance to walk to anywhere, we hired a car. Local restaurants are expensive and reservation only. Nowhere local for lunch or drinks although hotel have a small lunch menu at a cost! A bar at main pool but no food. Drinks were expensive! Breakfast was ok but held indoors with no air conditioning. Lunch was held outside in downstairs restaurant. Evening meal indoors. So hot, full sun and staff refused to open windows. Apparently air conditioning had broken down in all communal areas! for the 2 weeks we stayed. Air conditioning unit leaked massively in our room which engineer tried to fix, without success. Water made our room door swell so very difficult to close. Rooms cleaned everyday. Also seemed very short staffed in all areas. Pools were lovely but queues at 10am to get a sun-bed!! activities offered in afternoon, should’ve been morning really. Reception staff were great, as were restaurant staff. Felt sorry for them in the extreme heat. Be aware if you are half board, alcohol is nit included at dinner, only water. We were told this after 13 days there, not to touch the wine that everyone was drinking in the restaurant. No signs explaining this but a drinks menu suddenly appeared! Beach is about 20 mins walk and beach bar/restaurant is reservation only! Lovely staff and food there so book a table for lunch when you arrive at beach. Overall not a bad holiday for an ‘adults recommended’ hotel, there were children/babies there. Doesn’t meet a 4 star. Shame about air conditioning. Management should’ve been more apologetic and understanding. Local pharmacy and supermarket were 20 minute walk. Very expensive to book car rental through hotel, book yourself before you arrive. There’s a local market once a week and a local bus runs to Cala D’Or. Lots of locals come out at night so beware local restaurants are full. Parking a car is absolutely horrendous so expect to park at least 5 mins from hotel. Lastly, if you’re flying late, there’s a luggage room and was offered a shower at the spa area where we found the indoor pool was closed. (No hairdryer or towels)!

An excellent hotel in a peaceful location. If you want a quiet and relaxing holiday, this is for you. A top quality hotel with excellent staff and facilities. It is kept immaculately clean and is clearly run to make sure you have a great experience. It is a 4 star hotel, delivering 5 star performance. Recommended.