Guest User
January 31, 2023
Comment 1 We had a wonderful stay in Belsana hotel. There is some place for improvement however the staff is doing really good job. Special thanks to Oleg V. at the front desk. He provided every information we need, check in was perfect, attitude like in 5 star hotel, amazing person, he surely deserve big bonus or promotion. Housekeeping really polite and welcoming, breakfast staff super friendly, smiling all the time and helping me with Spanish words. I think the level of hospitality in this hotel is really high. Things that i did not like so much is that you cannot take water to the dinner area. I understand that you are serving drinks during dinner however for the guests is a bit inconvenient. It is like you want to earn extra money for the hotel. Marketing like this should be hidden somewhere else. Extra paid wifi and Tv is horrible idea in 2022. Everywhere in the world wifi is free even in 2 star hotels. Comment 2 We enjoyed our stay but there are some of things to improve Poor quality of coffee during the breakfast No possibility to take your own water to dinner - that's just a no go expecting guests to pay for water. Extra paid wifi is also terrible idea, but remote control to tv for 10 euros is just ridiculous. It seems that personel is doing their best and the owner want to rip the guests for extra money. There are also some really good asset's like personel. Oleg from the reception 10/10 he has knowledge, knows whole Mallorca without even looking at the map or computer. We were amazed by his guidance, checked everything he recommended, and it was just amazing. Staff at the breakfast and housekeeping really polite helpfull smiling. Swimming pool relaxing and nice. We will definitely come back but ONLY because of lovely personel.