Chez Waffle Hotel

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1 night

1 room, 2 adults, 0 children

All properties in Puerto Aventuras

Chez Waffle Hotel

Name: Chez Waffle Hotel
Address: Punta Matzoma 33, Puerto Aventuras, Quintana Roo 77750, Mexico, Punta Matzoma 33, Puerto Aventuras, 77750, Mexico
Price range: From NZD 66
Rating: 3.8

Punta Matzoma 33, Puerto Aventuras, Quintana Roo 77750, Mexico

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Amenities

Golf Course

Outdoor swimming pool

Luggage Storage

Restaurant

Wi-Fi in Public AreasFree

Pool with view

Front Desk with Limited Hours

Tour/Ticket Service

All amenities

Property Description

7.6/10

Good

Cleanliness7.6

Amenities7.6

Location7.6

Service7.6

All 40 reviews

Surroundings

Airport: Cozumel International Airport

(31.6 km)

Landmarks: Drexel Luxury Yachts - Tulum

(140m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Junior Suite

2 double beds

Non-smoking

Air conditioning

Private bathroom

Minibar

Electric fan

Room Details

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Standard Suite

2 double beds

Non-smoking

Air conditioning

Private bathroom

Minibar

Electric fan

Room Details

Check Availability

Guest Reviews

7.6/10

Good

40 reviews

Verified Reviews

Cleanliness7.6
Amenities7.6
Location7.6
Service7.6

Average for similar properties in Puerto Aventuras

Most Mentioned

AI Summary

The staff provides attentive and friendly service, ensuring excellent accommodation. Its wonderful location is recommended for its pleasant and convenient site.

V‍a‍n‍e‍s‍s‍a

April 21, 2025

Great Value Overall very good value for the money. Just needs attention to basic needs. No hot water. Remotes need batteries no light in bathroom. Very friendly staff and great breakfast. Very nice location.

M‍a‍r‍i‍n‍a

April 18, 2025

Hotel did not provide me service/room . I was not able to check in . No messages, emails was answered. I can’t get refunded!! Terrible experience

D‍i‍a‍n‍n‍e

February 17, 2025

Pool and natural water oil could use some cleaning, especially the natural pool, too much algae to get in the steps, but can view some tropical fish. The included breakfast was good.

M‍i‍c‍h‍a‍e‍l

November 7, 2024

We reached out to the property both the day before our check-in and again on the day of, but unfortunately received no response. Due to unforeseen delays, we arrived in Cancun much later than planned—around 8 p.m. instead of our original 7 a.m. arrival time. We attempted to communicate our delayed arrival to request check-in instructions, especially since we learned that the office closes at 4 p.m. Despite our efforts, we received no guidance, and upon arriving at the hotel, we were unable to check in. This situation caused significant inconvenience, as we had to scramble to find alternative accommodations late at night. With more responsive communication, we believe this could have been avoided, allowing us to better prepare for our delayed arrival and avoid last-minute changes.

C‍a‍i‍o

October 24, 2024

I thought this would be a hidden gem, but it's not really well maintained, there was no actual hotel staff to talk to, no desk besides the waffle shop, there was mold in some areas of the room and no hot water to be found on the showers.

M‍a‍r‍i‍a

October 17, 2024

Chez Waffle Hotel had its charm, including a cute pond right outside our bedroom it was cute with fishes and it was connected to the lakefront. However there were two lounge chairs nearby but they were unfortunately dirty, making the outside patio less appealing as a place to relax. Despite these drawbacks, the location was convenient for our plans, just a short walk to a beautiful beach. The on-site coffee shop adds a nice touch, and the chilaquiles are a must-try. We stayed for one night, and it served as a decent, affordable option for a short stay, but the outdoor cleanliness could definitely be improved.

c‍u‍i‍c‍u‍i‍1‍1‍1

June 27, 2024

The hotel is quite run down and the photos online are not accurate anymore. There appears to be no manager on site at all and minimal maid service. There's literally no hot water in the rooms (the hot water lines are disconnected). The fresh water pool is scummy. The pool area is falling apart. We arrived at 4:02pm to find the cafe closed and no way know which rooms were ours and how to access them. After calling multiple phone numbers (one disconnected, one voice mail only) we finally hit one that was helpful, though with minimal English skills and got access by about 5:45pm. Since a tropical storm was going on with torrential rain, this was small comfort. We had no instructions about checking out and never saw anyone with the hotel, so we simply left the key on the bedroom counter, locked up, and left. The cafe has very good food, but the employees seemed very clear they had nothing to do with the hotel at all. It's sad, because with some cleaning and maintenance this could be a delight. For now it seems like the owners are letting it run into the ground.

J‍o‍s‍e‍p‍h

May 8, 2024

I have stayed in many places in PA. This is by far the worst. I dont say that lightly. We checked out 4 nights early. Our room was never cleaned. The grounds were never cleaned. Trash in the lagoon, snake skins by the front door, our room looked nothing like the pictures. There is NO beach 300 ft from the room that you can access unless you trespass. No where in the booking did it say the air conditioner turns off during the day until 7:15 pm. The filtered water comes out of a filthy dispenser. For the money you can stay in a way nicer place. Will not return.

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: 14:00–22:00

Check-out: 10:30–11:00

Front desk hours: [Mon-Sun]07:00–16:00

Self check-in: Contact the property for instructions on how to obtain the card/keys

The property will provide check-in details after booking

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds

For all room types, cots and extra beds cannot be added.

Breakfast

TypeWestern

Age	Fee
Adult	Contact property

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are not allowed

Service animals

Service animals are not allowed

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the hotel

Cash

Property Description

Number of Rooms: 6

Phone:+52-5537116360

When you a stay at Chez Waffle Hotel in Puerto Aventuras, you'll be next to a golf course, just steps from Xpu-ha Beach and Oasis Beach. This golf inn is 10.5 mi (17 km) from Xcaret Eco Theme Park and 10 mi (16.2 km) from Xplor Theme Park.

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This inn also features complimentary wireless internet access and tour/ticket assistance.

At Chez Waffle Hotel , enjoy a satisfying meal at the restaurant. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.

Featured amenities include express check-in, multilingual staff, and luggage storage. Free self parking is available onsite.

Make yourself at home in one of the 6 air-conditioned rooms featuring iPod docking stations and minibars. 42-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Frequently Asked Questions

What are the check-in and check-out times at Chez Waffle Hotel?

The check-in time at Chez Waffle Hotel is 14:00-22:00 and the check-out time is 11:00.

Does Chez Waffle Hotel have a swimming pool?

Yes, Chez Waffle Hotel has a pool.

Are pets allowed at Chez Waffle Hotel?

Unfortunately, pets are not allowed at Chez Waffle Hotel.

Does Chez Waffle Hotel provide breakfast?

Yes, guests at Chez Waffle Hotel can enjoy breakfast during their stay. Breakfast option(s): Western.

How much does it cost to stay at Chez Waffle Hotel?

Prices at Chez Waffle Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to Chez Waffle Hotel?

Cozumel International Airport is the closest airport to Chez Waffle Hotel, and it is straight line distance from hotel: 31.6 km.

What is the cancellation policy for Chez Waffle Hotel?

The cancellation policy for Chez Waffle Hotel varies depending on the type of room and booking conditions.

About This Property

Average Price From	NZD179
Hotel Star Rating	3