The staff is great. Interior rooms on courtyard are quiet and nice; exterior rooms with balconies on the street are terribly noisy-- above bus lines and a bus stop; rooms I saw had NO soundproofing. Coffee service is "spotty" and may not be available when the staff say it will be. The breakfast room opens onto the streets of bus routes and is extra noisy. A half a block away at the Milo hotel, you'll find a quiet restaurant.