Guest User
January 24, 2024
Bizarre treatment by reception staff (January 24, 2024). This hotel doesn't deserve guests, at least not as long as they treat guests like this. When we left, we could not remember that we had received a ticket for parking. You can get your car if you pay 100 pesos. With this rule we could theoretically claim every car from the garage. It doesn't matter to the hotel that we could show which car is ours with rental contracts, photos, etc. Instead, we were allowed to look back at camera footage, sort through trash in search of the ticket and wait a long time. After many holidays and visits to hotels, especially 4 star hotels, we have never experienced this. Very disappointing. There are plenty of nice hotels in Puebla, so please choose another hotel.
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