James Joyce Coffetel (Pu,er,ChuangjiShangcheng）

There are serious safety risks! Stayed with elderly and two kindergarten children. In the middle of the night, the elderly went to the bathroom and accidentally touched the makeup mirror. The entire mirror fell over and hit the elderly. The mirror was extremely heavy and a girl alone couldn’t hold it at all. In the end, I had to stand up and hold the mirror together. If such a heavy mirror fell on a child, the child would be killed. This mirror not only has glass, but also electricity. The hotel asked us to change rooms in the middle of the night. During the whole process of moving, I ran back and forth several times to get the luggage by myself. The elderly was holding the child who was already asleep, and there was no one to help at all. The front desk said that there was no person in charge at midnight and the person in charge would start work at 8 o'clock the next day. As a result, the person in charge did not contact me until 9:30 the next day to deal with the matter. I had no choice but to contact Ctrip, and Ctrip helped coordinate and finally I was able to meet the store manager. The store manager wanted to take the elderly for a physical examination. To be honest, it was a good thing that the elderly in my family was fat. If he was thinner, he would at least have broken a bone. The elders repeatedly promised that they had medical insurance and would not blackmail them. The elder's physical injuries were not serious, but he was just very frightened and couldn't sleep all night. The two children were also frightened and kept crying in the second half of the night. The hotel did not make any statement afterwards. With the coordination of Ctrip, they refunded the room fee of more than 200 yuan for one night. Until now, they have not made any statement to my parents and children. This is because the elder and children in my family are lucky. If the elder had not been hit, the two naughty children would definitely have touched the mirror early the next morning (those with children will understand), and the consequences would have been disastrous. If you are not lucky, don't stay in this hotel!

Hygiene: Good. The room type was upgraded. The service was also very thoughtful and responsive.