Anonymous User
August 28, 2022
I have never given a negative review to a hotel. The introduction page stated that the room window is located in the corridor or aisle. When checking in, the hotel staff only informed that the room was dark. After checking into the room, I found that the so-called window was located high in the room and was very small. I couldn't reach the window opening at normal height, so I couldn't open the window. I went down to negotiate with the hotel staff. The hotel staff insisted that the window could be opened, but the hotel staff also agreed that they needed to stand on a chair to open and close the window. If you don't agree with our check-out and refund, you can speak up, but the service attitude at the front desk is very bad. You directly said that you can check out, but you can't get a refund. What you mean is that we paid for it and left if we are not satisfied, which means that we can't live in it. Yet? In the end, Ctrip officially solved the problem.
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