Pu'er Pullman Hotel (High Speed Railway Station)

1. Booked a king-size bed room, but got a twin bed when I arrived at the hotel that night. The staff misread the order and said that there were no king-size beds so we had to stay in twin beds. I didn't agree, and then they said king-size beds were available. 2. I saw reviews saying it was a new hotel, so I was worried about the smell. I called at noon and asked them to open the windows for ventilation in advance, but it turned out that the room was wrong, so I didn't ventilate in advance. 3. Breakfast ends at 10 o'clock, and there were no dishes when I went there at 9 o'clock. The staff said they were cooking, and by the time I finished eating and left the restaurant, I only had a plate of shredded potatoes. Advantages: new hotel, disadvantages: software management cannot keep up.

Can't I choose 0 points? I've been a Ctrip user for 18 years, and this is my first extremely bad review. 1. I waited for 40 minutes in the cold wind outdoors, and the hotel staff lied one after another. 2. I arrived in Kunming and found that there was a free meal in the order. The hotel staff didn't mention it at all, but I should be glad that I didn't eat it. 3. The hotel said that breakfast would be provided at 7 o'clock in the morning. I went downstairs at 7:15 in the morning and was told that the noodles could not be cooked and the person who cooked the noodles had not arrived yet. Regarding 1, after booking the hotel, we found that they provided pick-up and drop-off service. At 18:27 in the evening, we called the hotel to inform them of the arrival time at Pu'er Station. The operator said, "I will arrange it." The train was about to arrive at the station, but no one contacted us. After arriving at the station at 20:03, we called the hotel. The operator said, "You go to the entrance. The driver has already gone out. It's very close." We checked it ourselves and found that the drive from the hotel to the railway station is about 6 minutes, so we dragged all the luggage to wait outside the entrance. We thought that even if the driver just came out, he would arrive in five minutes, not to mention that they confirmed our arrival time an hour and a half ago. After that, during the 40-minute wait, we challenged our patience again and again. We called the hotel every few minutes, but were told that the driver had already gone out. Didn't he arrive yet? Didn't he contact you? During the process, we asked the hotel for the driver's phone number many times. We wanted to call and ask by ourselves, but the hotel did not provide it. Only later did we realize that they were stalling for time. Finally, the driver arrived 40 minutes later and told us that there was a traffic jam on the road from the hotel to the railway station. It was really challenging the bottom line. The tolerance and virtue of Beijing people also have a bottom line. They treated guests as ** and lied so obviously. I said, let's go back now and see how long it takes, and then I will accompany you to the meeting to see where the traffic jam is. The driver didn't say anything. Finally, it took 7 minutes to arrive at the hotel. Really, if it can't be arranged, you can tell the truth directly. It's such a short road, we can go there by ourselves, why do we have to lie and delay time to make guests wait? Coming from Banna, I thought it would take five minutes to get to the hotel, and I didn't put on thick clothes. I waited outdoors for 40 minutes. This hotel has a problem with integrity, which is incomprehensible. I have been to Yunnan many times, and I feel that Yunnan Province is picturesque, the food is tempting, and the people are kind. This store really discredits Pu'er. Service: Poor, poor, poor, poor, poor, poor, very poor!

The service attitude is particularly bad, and the price increase during the Chinese New Year is too outrageous

The sanitation of the public area needs to be improved. For example, the elevator is good.

The hygiene is OK, but the sound insulation is not very good

The room is leaking, the service attitude is bad