Tivoli Portopiccolo Sistiana Resort

One of the worst experiences of my life! The reception staff at the beach were rude, unprofessional, and even swore when asked simple questions about the beach. I have never experienced such disrespect and lack of basic courtesy-especially not in a hospitality setting. The beach was dirty, the staff lazy, service extremely slow, and the food was both disgusting and overpriced (at the beach). Honestly, it's not worth even a tenth of what they charge. It's a disgrace for a resort that claims to be high-end. People have been complaining about the same issues for years, but clearly there's no will to improve anything. The location is beautiful and the accommodation is decent, but unfortunately that’s not enough to recommend this place. Sunbeds cost almost €600 for 5 days, yet identical (and equally uncomfortable) ones can be found just 150 meters away on the public beach, without the astronomical price tag. Also, even when you pay for the sunbeds on the beach, you can’t go to the pool, which is completely absurd. Then the thin dark woman at the beach reception (who claimed to be some kind of manager) told me in a rude, cynical tone: “You can sit in the café and look at the pool, but you can’t swim!” During our stay, the resort was almost empty, but the staff behaved as if that was exactly how they wanted it to be — the atmosphere felt uncomfortable, almost as if you had walked uninvited into someone’s home. I absolutely cannot recommend this place to anyone.

All the staff are really helpful...especially Conceirge Desk...and Reception...perfect getaway hotel...quiet even when hotel is full...all staff really helpful..even humour me ar my poor attempts at Italian...rooms are fantastic..clean...beds amazing...views great...breakfast really good

This is a hotel that is part of a condominium development; the hotel is an afterthought, and the resort is built around a day use Beach Club and condo owners. Staff are mostly teenagers, and many seem more interested in sitting and chatting with friends than helping guests. Nobody enforces the adults only pool area (even though there's a kid pool). No Hotel guests are allowed to use one section of pool terrace far away from the premium spots and other pools reserved for the beach club and have limited sea access. (Of course, you only find this out as you're rudely booted to a different pool by a teenager since the other teens didn't bother to tell you where you're allowed to sit.) Hotel guests are crammed into one tiny pool regardless of vacancy at the beach club. The hotel restaurant wasn't open, and the hotel spa doesn't offer treatments, just the beach club restaurant and condo spa. It's really a bizarre set up for a luxury hotel, and I recommend going somewhere that the hotel guests are the actual focus of the property.

The hotel was lovely, but what truly made our stay special was the incredible staff. Everyone was so kind, helpful, and genuinely welcoming. They went above and beyond to make us feel at home. We’ll definitely be coming back!