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Hotels in Province of Treviso for 2024 - Book Your Perfect Accommodation

4/567 Reviews

MOVE Hotels Venezia Nord

Province of Treviso|9.86km from city centre

This hotel has many problems. No special welcome as HHONORS Diamond Member. Don't take a shower in this hotel! The shower in the bathroom of our room was wrongly installed resulting in water flooding in our room and myself nearly been locked in the shower due to the shower door not moving properly. The toilet was not flushing properly either (resulting in a lot of noise). The reception seemed well aware of this problem which seems to exist since a long time (see other tripadvisor reviews). It is therefore utterly shocking that the Hotel checks in Diamond Elite members into a hotel room with a dysfunctional bathroom. We did get zero compensation for having been sold a room not in line with Hilton Standards (after complaining they brought some extra towels to put on the wet floor). The extra bed for our daughter had only a very tin matrass. The reception staff told us that they had not other extra beds. After lengthy discussions and complaining, a guy came to our room who was more helpful than the reception staff and found a normal matrass/roll away bed for our daugther (so clearly the reception staff had been lying to us about no other extra beds being available...). Some of the the common areas of the hotel are also in need for cleaning and have small dysfunctionalities like sockets wrongly (sideway) installed (see picture!) which is not acceptable for a Hilton hotel. The breakfast was good but it could not compensate for the substandard room we did receive which was clearly not in line with Hilton Standards and not a way to treat Diamond Elite Members. The least the hotel could do is to provide us a compensation for the substandard room they sold us (which they have refused so far)