Guest User
September 27, 2024
Very isolated location, you will need a car to avoid taxi costs, no bus stops within walking distance.Hotel is around 20 mins drive to San Teodoro centre. Last shuttle bus from San Teodoro is 6.15 pm so restricts your evening. Taxis back are extremely costly especially after 9pm. No pleasant welcome when we arrived. Our first room had a musty smell so we asked to change which reception were not keen to do. Our 2nd room was spacious, plenty of storage and clean. Safety deposit box was so high, my husband who is 5'9 still needed a chair to access it. Mini bar was empty, just had 2 bottles of water. AC never worked so it was uncomfortable during the night. No tea making facilities in the room. TV had no English channels. As it was coming to end of season there was limited entertainment but it felt like the staff had come to end of season as well, customer service was very disappointing. Well done Alex the evening entertainer who worked so hard to keep us entertained. Bar/reception staff very rude and not at all friendly. Breakfast was good & staff there were pleasant. Hotel beach was nice, 10 mins walk away but a shuttle bus was available. However, there was only one portable cafe selling drinks. No proper toilet/changing facilities, just a portaloo. We were B&B so cannot comment on the evening buffet. A la carte was nice but they do not change their menu throughout the week. Personally, I would not rate this as a 4 star, it's not value for money and we definitely will not return.