Guest User
November 22, 2023
This was our worst vacation, and we have been to quite a bit of international destinations. We are not snobs and are not expecting the Taj Mahal experience for an average price. But this hotel was like the Tijuana experience. Just based on the décor which by the way looks a lot better in the photos. The rooms and the whole property is decorated in a cheap, impractical and outdated manner. When you get there, don’t expect any help with your luggage, or even a dolly, and by the way they have cobblestone all over, more on that later. The front desk lobby has these unsanitary cloth and super tacky looking couches, sit on them at your own risk. The people who work the front desk barely speak any English whatsoever, but they are nice, no attitude or anything like that, they try to help, most of them. There is no information for tourists, or any tour information provided at the front desk or anywhere at the hotel, which you would normally expect at a tourist destination, so you’re on your own. The rooms are TINY, barely any space to move around, literally. But the highlight of the trip are the beds. This is the ultimate experience that will make you appreciate your bed at home. The mattresses are so crappy, and God knows what they’re made of, it’s like sleeping on a trampoline. We could not get any restful sleep a single night because of these beds. When you get home you will have to see a chiropractor to get your back and body fixed after "sleeping" on these beds. There is what they call a “Minibar” which does not work. And by the way you are not allowed to use it (will include photo with these special instructions). There is a phone in the room for wakeup call etc., if you are lucky it will work, the phone outlet was completely broken in our room. We got the all-inclusive package as far as dining. The food is normal, nothing special, edible except the wine and beer on tap, barf! But the main issue is that there is a huge problem with bees. And the dining area employees don’t seem to care. In the morning and at lunch the bees will be swarming all over your food. The employees know there is this problem but don’t do anything about it unless you find one and complain. They try to put burning coffee grounds but that doesn't deter the carnivorous bees. Yes, the bees love ham and other charcuterie, treat them to some and they may leave you alone. They take pieces of the ham and fly away; I kid you not! The beach is ugly, some dirty things, maybe sea**** or mix of sand and dirt come ashore and nobody cleans them up, so it just doesn’t look appealing. But the real highlight is the chaise lounge chairs they have, try to figure out how to keep the back portion up, good luck! The bar at the beach is stingy with alcohol, out of what I remember you can have only Grappa (very strong and unpleasant), Limoncello (I don’t recommend) or Prosecco is what is included with the all-inclusive package. The hotel does offer a lunch “bag” if you are going anywhere during the d