Borgo di Conca dei Marini

The stay was pleasant, the house was quite spacious and the view was suggestive, overlooking the marina. However, I feel obliged to bring to light an unpleasant event that ruined the memory of our little holiday. We paid €60 for the garage associated with the facility. The service included taking charge of the car and then returning it. The route unfortunately includes a stretch of road with a restricted traffic zone. When carrying out the pass they made a mistake in recording our license plate, with the inevitable consequence of two fines in our name. One for the entrance section to the garage and a second for the exit section. My family immediately paid the fines as soon as they arrived. We have not received any apologies from those who MADE WRONG, much less a proven and heartfelt participation in what happened. Once we were informed of the bitter surprise they told us only to wait and contest the fines. Unfortunately a year has passed, the complaint was not accepted, and therefore this holiday ended up costing us double! On the part of Francesco, the innkeeper who welcomed us, and on the part of the owners there was not the slightest interest in relieving us of this task. We paid for a mistake made by others. Making mistakes is human and can happen, especially to those who work, but hiding behind what happened without worrying about a customer's satisfaction I find it very petty and anything but professional.