Guest User
January 5, 2024
Aside from the extremely uncomfortable mattress and the unprofessional staff, my girlfriend and I had problems with the Spa. Located 1km from the hotel, once we arrived, they didn't let us access the pools because we didn't have the access voucher that the hotel should have provided us. Not only was nothing done by the hotel administration to resolve the situation with the wellness center on the spot, but once we returned they even dismissed us by telling us to contact the agency (Veepee) with which the request had been made. room reservation for possible refund. No intention of remedying the mistake made, now I understand the reason for certain discounts in high season...
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