Guest User
January 31, 2023
We had an excellent stay here. The grounds are absolutely beautiful. The accommodation was well appointed and very comfortable - by far the best shower I've ever had in any hotel ever! It would have been perfect. Just two small issues. We were not familiar with the area and were hoping for some advice from the hotel. I don't know where the regular staff were but we were greeted by a very pleasant young woman who appeared to know very little and didn't seem to have any information either. She couldn't tell us anything about the hotel or local area. We had vouchers for a wine tour as part of our booking but she couldn't even tell us if we needed to book our visit or not. She was the only staff member present during our 3 night stay so we had to fend for ourselves completely. Fortunately, the WIFI is excellent. Also, we were told days before our arrival, in spite of having booked weeks ahead, that the restaurant would be closed during our stay. The closest restaurant is a 10 minute drive away but down a curvy, hilly, and quite potholed unpaved road so it meant we had to go out every evening after a long day of 'touristing' with some challenging driving. We did find some amazing local restaurants though. It might also have been easier had the staff been able to provide some advice. Although unfortunate, we did not let these two setbacks spoil our trip. We still had a wonderful time. I would recommend it, particularly in high season when the pools and restaurant are open and, I would assume, the regular staff are in place.