Almasur Providencia

This was not our usual pick for Santiago but we had meetings nearby and took a chance. The suburb that Almasur resides in is a quirky and friendly neighbourhood with a charming plaza of restaurants, cafes and bars. There are a few private schools and colleges, the Main Street is cobbled and lined with Plane trees so it has an atmosphere rather like Paris!The hotel is brand new and perfect for business with large rooms. The cafe bar down stairs is great for working and meeting. I will be staying here again.

The staff is friendly and helpful, the location is excellent (5 min. walk from metro), the breakfast is good, and the room was large, bright, and a great place to work remotely. My only issue was noise -- the hotel faces a busy cobblestone road that is noisy throughout the night. It would be nice to have better insulation.

On the last night of our holiday, 300924, my travel companion and I both had our backpacks stolen from the hotels Reception area of the Almasur Hotel, Santiago, Chile. The Hotel did have Security staff onsite, but there was no security manning the front door. When I made a formal complaint, the General Mgr of the hotel needed to check the CCTV footage for any theft. He seemed very put out by the fact that he had to do the checks of the CCTV footage. He did locate someone suspicious in the Hotel Reception area, who we suspect was the thief of our backpacks. I did see the footage but the footage wasn’t shared with me. My issues for complaint are:  There was no security staff on the front door – people not staying at the hotel were free to come and go without checks;  The General Manager, who was in the building and at the front desk when we were standing there, made no effort to approach us and / or apologise for any inconvenience caused by the theft;  To date we have received nothing from the hotel acknowledging the theft, even though I reported it to the front desk within 30 minutes of it happening. Another interesting fact is that one of our tour companions had something removed from her room in the same hotel – this was an item she had purchased to take home to Australia. The item was clearly packaged in the room to show it was not rubbish / refuse however the hotel claimed it was taken and disposed of as rubbish. The item had to be repurchased. Beautiful hotel and location, but something needs to be done about security in the hotels Reception area.

excellent attention from hotel staff! safe, very clean and comfortable rooms, delicious and broad selection for complimentary breakfast, wonderful water pressure and really good quality complimentary wifi. i was well taken care of as a solo female traveler and would definitely book with them again! i can't recommend them enough.

This is a gem of a hotel. The staff are lovely, the breakfast is very good and the rooms have great facilities. I stayed nearly 3 weeks and will be back for longer next year. highly recommend staying here for 1 - many nights. It’s in a great location. There’s laundry facilities if you need them - I’d come to Santiago from Patagonia (camping) so this was a great facility. You are only a 15-20 minute walk from the cable car / park entrance and it was easy to find great places to eat every night. It’s also only 20 minute stroll from the Costanera Tower where I highly recommend seeing the sunset.