Guest User
February 18, 2024
As a whole, the hotel isn't terrible, it's just not good or even sufficient. There are many flaws that greatly affect the stay. The room I stayed in did NOT have Wi-Fi, I spent 5 days there having to go to the area near the reception (outside the building, where there are chairs, near the reception inside there is nowhere to sit) to have the minimum signal. I complained and asked for a solution more than 4 times and with different employees. The explanation was that they were having problems with the modem in that area (my room and breakfast area) and that it would be fixed the next day, in no time it was. They even promised me a room change which later proved impossible to do. And for the Wi-Fi networks in the room, they didn't give me the password and didn't even explain why they didn't give it. Regarding breakfast, it wasn't good, especially for Brazilians. Firstly, the breakfast dynamics were not well explained. Basically, you leave your room, sit at one of the tables and wait for one of the staff to bring the food. You are not asked what you would like or much less informed about the options, it is not self service like in Brazil. Second, every day there are variations of the same things: sandwich, a small plate of fruit, half a cup of yogurt, a small portion of cereal, a juice and you can help yourself to coffee or tea. Furthermore, the staff are very polite, the bathrooms are not bad, the beds are comfortable and the air conditioning is very good. In some rooms there is no minibar.
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