Vasily vK
November 3, 2023
We made the reservation choosing the option with taxes included (which is more expensive) and when checking in they told us that this tax is not VAT, but rather the commission that the hotel has to pay to the platform we use to reserve And in addition to what we paid, they charged us at the reception an extra 19% in taxes or VAT again, I work in the hotel industry and it is shameless what they do by publishing the rooms with “taxes” or “without taxes” and then they charge you for them Second time, I use this hotel chain in many countries and only in Chile did this happen to me.
I will never book at Ibis Chile again.
Original TextTranslation provided by Google