This was a Jet2 14-day all inclusive package. Room - We were provided a newly refurbished room. The room itself was modern and did have enough sufficient storage space for 2 people. However, it lacked some coat hangers to allow us to hang our evening outfits onto the new installed hanging area. The twin room consisted of 2 single beds pushed together. They only had 1 pillow each, of what i would describe as being thin and flimsy. There was no other pillows in the room, and we found ourselves having to prop up our pillows to support our necks, and we ended up going home with pulled necks and backs from the discomfort. On day 1, the room itself was clean and tidy. However the “fresh” bedding had some unusual stains on. Out of the 2 beds, only 1 set of bedding was changed the entire 2 weeks. However bedding was made, and floor was mopped every day. There was a beautiful view of the pool area, and it had a side sea view which made the room worth while. We also got the WiFi and a safe included in the package which was ideal. Location - The location itself is excellent. It is located between the beach, and the protaras *****. We never ran out of things to do, and explored the area to its extent. Brilliant area for sea water sports, restaurants, bars & activities. Pool Area & activities - We found that the pool area was excellent. The pool is a great size, and it never felt cramped. It was also very clean. There is also a toddler pool, and another pool located out the way for those who may want it a little quieter. The entertainers did appear to be cheery and was always engaging with the guests to ask them to join in on their activities. It is a shame that the equipment involved did not meet to their standards. The water polo nets were completely disheveled and often had to have a sunbed leant on them, along with an entertainer to prevent them from blowing away. The hotel should invest in some more, and also some colour co-ordinated tabards so that people playing water polo know who’s on their team. Entertainment & activities - The evening entertainment was what i would describe as unusual. Some of the acts hired to perform were genuinely terrible, and we often found ourselves either going out, or sitting on our balcony instead. However, the female violinist was incredible! The gym which is located on the lower level appears to have been forgotten about. The majority of the equipment is rusted and sticky, and half of the weights are missing. I went on the treadmill for a run, and the speed down button didn’t work, and i ended up having to press the emergency button and nearly injured myself falling off. It was not ideal for those who want to maintain their fitness on holiday. Service - The service could have been better. We often found ourselves discussing what mood the bar staff would be in today. One day it would be kind, jokey and polite and the next it would be miserable and rude. The waiters/waitresses in the food hall area never said “he