Narcissos Waterpark Resort

I wanted to extend my heartfelt thanks for the wonderful stay we recently had at Narcissos Hotel. From the warm welcome to the attentive service, every detail was impeccable. The highlight was undoubtedly the fantastic waterpark, which brought endless joy to our holiday. We were equally impressed with the serene gardens, comfortable rooms, and the excellent dining experiences. The kids' club staff were exceptional. Your hotel’s positive energy and ideal location made our stay truly memorable.

We arrived at the hotel around midnight, to be greeted by a minimal English speaking night receptionist, by saying “hello, passports please”. Initially I was taken aback thinking we’ve just arrived and that’s the first thing but ok. He walked off with them into the back office with not so much as an explanation as to what he was doing etc. He came back with 3, stale ham and cheese sandwiches, a key card and our passports. Considering my wife is vegetarian and my daughter isn’t a cheese lover, that’s without mentioning how hard the bread was, it was a very poor greeting. We trotted off to our room, ready to get our heads down after a day of travelling. The room was absolutely foul!, we walked in and as always have a quick familiarity look about around the room. We had supposedly been placed into a room, which is the better and larger of the rooms they offer. The layout was a small kitchen area, table and tv, this was also home to a single bed which my daughter was expected to sleep in. The kitchen units were broken, with shelves and doors hanging off, edging trim ripped off and screws protruding from where doors etc should be. Inside cupboards where it looked like a fitter had chewed the cupboards when fitting them, had all been filled with expanding foam. Our room consisted of 2 single beds a wardrobe with 1 hangar in, a bedside table and a safe which had been closed and prelocked, rendering it useless. Both rooms were not the cleanest, with dust and old guests makeup containers and underwear near the beds. I’m not sure what the cleaners had cleaned, but it certainly wasn’t this room. The bathroom had solid, thick mould around the edges where sealant was supposed to be and the shower fitting was rusty. I’m sure that had we of showered in it, we would have been cleaner before we went in it. The following morning we got dressed and headed for breakfast with the hope of seeing our Jet2 rep, who visits a few times a week. He got our room changed the same day and the second room was worlds apart from the first, that’s for sure. Breakfast and all the other meal times are located in the main restaurant, The food was of your typical mass cooked/produced and get it out to everyone as quick as possible style. Lots to choose ( if you’re not vegetarian, which your meals times will consist of salad, mixed veg or fruit ) but not of a decent standard. The children’s section ( as they have a buffet area ) was your usual chips, chicken nuggets beans etc, but one night they threw a curve ball in with breaded crab claw ( with the claw still poking out of it ). I love trying all sorts of foods, infact I would rather eat local cuisine when on holiday, but hand on my heart, after 3 days of trying to find something nice to eat, I laid down the gauntlet and took the family out to eat every day after that. The restaurants in Protaras are very nice and very reasonably priced! X2 starters, drinks, x2 mains and a pudding for approx €45. Porkys was lovely, with

I would like give a special mention to The restaurant Manager Panayiotis he is a credit to the hotel and the Team are so nice . Entertainer Callum amazing had grant time .Andrea. Dylan papi so friendly I will be back to see them soon keep it up doing a great Many thanks from joe and family room 229

Post Travel Closed 8 Nov 2024 Customer contacted service provider: true we arrived at Larnaca at 3:40. on the 19th oct We had to wait until 5.40 for our transfers to depart due to having to wait for other flights with three small children. Got to the hotel showers were blocked completely flooded in the whole apartment. on more than one occasion one of our children in the party sliped and hit his head which caused a cut they moved us three times due to over flooding of the showers, poor drainage as well as cockroach infestation in 10 days. There wasn’t a manager to rectify any issues other than keep moving us rooms. They’re telling me I wasn’t satisfied, but how can I be satisfied when the problem was ongoing, my children wasn’t sleeping. We were sleeping with the light on every night me catching hundreds of cockroaches in an outside of the bedroom running across them while they were sleeping. This is a massive health and safety environmental health issue. I have both supporting evidence photographs as well as videos this place isn’t fit for purpose. I contacted Love Holidays on how many occasions running up my phone bill to be told that they were satisfied with the hotels response but yet the manager couldn’t come and talk to me personally two days me and my children slept in the lobby because of the infestation of cockroaches which a member of staff written report. I requested a picture of this report which I was told I was unable to have all facilities in a hotel were closed from the 3rd of November, which wasn’t stated in a hotel description. This was supposed to be all-inclusive which things were coming out an extra cost from start to finish this holiday has been a nightmare from hell and if this is all rectified I will be taking legal action photographs and videos do not lie . dinner hall, dusty and dirty absolutely filthy. The room was never cleaned other than blood stained bedsheets being changed and bins Empty considering there was a cockroach infestation. I’ve never been insulted and been so vulnerable and unable to protect my children in circumstances like this and all my life. We paid all this money to live in this sort of environment which is totally unacceptable. i’m unable to upload videos and pictures for some reason so when I have correspondence from you guys I will provide all evidence needed as well as us getting to the airport at Larnaca on return at eighth of November to be told that was a flight had been overbooked and we had to pay €250 to secure a seat or we wouldn’t of been able to leave Larnaca airport with three children. This is unheard of absolutely despicable I’m disgusted I will never ever be booking another holiday through Love Holidays again specially the support that you provided while I’ve been away living on my nerves trying to reassure three small children everything is gonna be okay when they could see the fear in me it’s been 10 days from hell, I could not wait to get back as I stress to you Absolutely disgu

Genuinely the filthiest hotel I’ve ever had the displeasure of staying in. Pool area never cleaned, flies everywhere, stairwells disgusting, bathroom not cleaned even once, blood left on the floor for hours on end despite numerous complaints. Add that to the burst sewers underneath the entertainment area where we were spoilt with a massive 20 minutes of “entertainment” each evening and it was just gross. Ice cream sold out by 10.30am every day, fruit juice sold out at the only bar that was open, absolutely zero children’s entertainment…totally not suitable for a family holiday at all. Only marginally positive is the food was OK…like just OK. Chicken was hard and inedible some nights but generally was alright. Thank god for fabulous public transport to take us into Ayia Napa where we had the best time and the best pizzas on the beach!

Do not stay at this hotel! This hotel is absolutely awful.! The hotel was absolutely filthy, the corridors and stairs leading up to the rooms had chocolate spilt all over the stairs that had been there for a while, the cleaners were sat on the stairs eating ice cream with rubbish behind them, that was still there when they had finished their shift. We stayed for a week, after day 4 I had to have a row with reception to ask for clean towels, I then had to have a row for fresh bedding as my toddler had an accident on the bed.! I then had to ask for more toilet paper and bin bags so I could empty the bins.! There was no daily room change. We were sleeping on a plain white sheet on top of a mattress there was no mattress protector covers. The room was dirty the wi-fi did not work, every time we closed the hotel Door the back of the handle fell Off and then to top it off our Nintendo switch was taken out of our room.! I put a Facebook notice out and a few people also said they had things stolen out of their room.! Hotel staff not bothered ! Huge complaint put into Jet2 and with the jet 2 resort ! I will never ever stay in this hotel ever again.! It was an absolute shambles and a scene out of faulty towers.! The staff do not care.! And all everyone said was it’s coming to the end of the season.! My daughter came back from this holiday 1 Nintendo switch down, a perforated ear drum and diarrhea and vomiting!