Holiday Inn Express Washington DC East-Andrews AFB

The property was very dirty and cluttered on the outside. My main issue with all Holliday Inn Expresses is the free breakfast. it is so bad, it should be free. We started staying at HI because of the free meal. Powdered eggs and the same ole sausage EVERY DAY. We’re done with Holliday Inn. There are too many motels with much better food for the same price. We were there 4 days and only ate there once.

This isn’t the level of quality typical of a Holiday Inn, which is my preferred choice. When you arrive, it’s clean enough in the lobby, but the ceiling tiles are gross, desk staff was VERY friendly. Check-in was very smooth and easy, except we weren’t told where the pool was, because it was locked, both gates, no pool access, I booked this specific choice over others for the pool. Then I’m given my room, I booked a double queen for 4 large people, I was given a double full, when asked about the accommodation, I’m told that they only have to honor the number the room sleeps and not specifically the size of the bed. Go to the elevators, only one is operable, the other was down the ENTIRE week. 1 of 2 elevators is working, for 5 floors. I get to my room, it’s tiny, furniture is in disrepair, the beds are rock hard, the air conditioning barely cools the room, the bathroom is TINY. Our specific room had a toilet that would only flush if you held the handle, the shower diverter from the tub spigot only half engaged so we had low pressure at the show head while water spewed from the tub faucet. The TV was a paltry old 32” and the sound barely worked on it, the WiFi wouldn’t connect while we were there. The TV remote was sticky. The cleaning staff was also rude, with only one elevator they would hog it, they wouldn’t wait for customers to clear the it, they’d just push in before people got out. It’s the grossest HIE I have ever been in and I wont go back, IHG should be embarrassed.