Dhevatara Beach Hotel

Awful hotel. Do not stay! Avoid at all costs! Poor customer service, food is bad and takes ages to come out! Just really disappointing really, considering the price, as it could be made into a nice place. Pool is one of the dirtiest I’ve ever seen!!

I would not normally write such a review, but on this occasion I felt like the experience was so poor and different from what was advertised and charged at a high price that it required an honest review to warn others. We stayed at Dhevatara for 4 nights. From the moment we checked in we had a very unfriendly welcome, no smile, no hospitality from check in start to finish. Definitely not what you expect considering the high price paid. There was only one lady running the whole check in process on arrival, plus then covering dinner service, plus the bar the whole evening. Speaking of food, if you wish to place a food order please be prepared to wait 3 business days to receive your food. Especially at breakfast (bring a newspaper to read), the service was extremely slow. On top of this, the waitress had offered us that there would be the possibility to order some Gluten Free bread for my partner the next day, provided we inform them. Each day we kindly asked if they would honor what they offered and each morning they forgot, in the end we gave up. Please do not offer options which never materialise. The speed of service was so slow, you could see many guests also getting frustrated each morning. I would also like to mention each morning we ordered fruit, yoghurt and cornflakes, something which shouldn’t take long to prepare. Eventually when we did receive our food, please be aware, it looks nothing like the picture’s advertised. The burger was so uncooked we had to send back to the kitchen (request well done) and their French toast was burnt in the morning. The pool is extremely murky and full of debris at the bottom when swimming in, to the extent you cannot see the bottom (slimy). It needs a good clean. In the room, i was unable to use the kettle to boil water as it was brown and rotten inside and there were stains on the towels. The hotel restaurant is empty each evening with no atmosphere which speaks volumes about the state of the food and service. This could be made so much better if the employees were trained with some hospitality. Considering the price advertised and the idea that this is ‘5 stars boutique retreat’ it is a complete lie. The hotel has no service considering the size of the hotel! There are many better options on Praslin to stay at.

Reception/Check-in Arrival was very pleasant and the lady that checked us in was wonderful. However the rest of the stay went downhill from there. Room The room was clean and a decent size. However, on the first day we found the shower was broken and the towels were stained. I rang reception, who sent up new towels - but there was no apology, and their response was just "it's fine". I wrote a short note to the manager about the shower and the towels - but never heard anything back (although the shower was fixed that afternoon). The loo roll was from a dispenser - something you'd not even expect in a 3* hotel. The loo roll also ran out. The soap and body wash were also from cheap plastic dispensers - again, you'd definitely not expect this in a 5* hotel. The soap by the sink ran out and was not replaced. The view from the balcony was of a very close tree - so you couldn't see the garden or anything other than the tree (we were in the Paradi Suite) Dining area The dinner menu was very big - there is no way that one chef in a small kitchen can produce that range of food well. Lunch was mediocre. Breakfast was decent though, although during breakfast one morning we were late down, and the lady was spraying cleaning liquid on the tables around us, which was very poor. There was zero atmosphere in the restaurant - so don't bother with it unless you like sitting in a large and quiet room, and go out to eat instead. (Bliss Hotel down the road was excellent in comparison, as was Les Roches about 15 mins drive away but book it) Other The pool was fantastic, and empty, which was good. We borrowed snorkelling equipment which was old and perished and no good for our trip up to Anse Lazio, which was bad. They had an offer of a free car rental for the stay, which was excellent. General In all, it was a substandard stay for a relatively expensive 5* hotel. I'd not recommend at all. Waste of money.

Small hotel with 10 rooms. We booked the hotel due to the exellent reviews in this site but were disdapointed and left after 1 hour. The public area was a diaster. See the photos enclosed. The pool water were green... The beach was not clean. The view from the room included an unfinished building. Entrance to the accomodation building looked bad. I can mantion the room looked very good and the staff friendly and honest (paid back the money exept the 1st night). Since it is a (very) small hotel, the guest has to know that it looks like nobody around...

Dhevatara is a wonderful haven and by far the best resort hotel in Praslin for several reasons. First, it is small and cozy so you reeceive a truly personal tratment. Second the rooms and all the facilities are extremely well decorated, functional and comfortable - much better than Lemuria or Raffles for example. Third the beach is steps away (no golf carts needed !!!) and it is large and beautiful. Fourth the staff is very corteous and efficient, training and professionalism well above top resorts standard in Praslin, a mention to the GM REné who called us twice and kindly made us feel most welcome . Fifth, you feel like you are part of a Family and you just feel really well and relaxed. So for these reasons and many more I cannot recommend Dhevatara for any couple who want to spend an unforgettable time in Praslin. My thanks and congratulatiuons to each and every member of the team !

Fair hotel, but definitely NOT a 5-star hotel as advertised. It’s fine as accommodation if you spend your majority of the days outside the hotel but it does not have a cozy/nice pool area or garden. We never spent a day in the hotel by the pool or beach because there wasn’t a nice vibe to the place. No plants/thought behind the layout of the “garden” and no music at all. No music in the restaurant ever, it’s just quiet. Rooms were clean, beds comfortable and food quality was good, except for a horrible “ceasar salad” with prawns. Over all, I would not be disappointed if it advertised as a 3.5 star hotel, but if promoting yourself as a 5-star I expect much more finesse.