Guest User
October 23, 2023
Unfortunately, for the first time I find myself having to give a negative review to a facility. I had booked a room for three people with other friends which had been confirmed for us. Upon our arrival, once we entered the room we realized that the room was only for two people. In fact, it had a double bed and the towels were also for 2. We asked for explanations and were told that they didn't have availability for 3, and that they would have added a bed that consisted of a really uncomfortable folding camping bed. They had assured us that they would change our accommodation the morning after our arrival, but when we went to ask at reception the operator claimed that it was not possible. Since we had already paid for 3 anyway, we asked to speak to the manager and only after this request were we "satisfied". The room itself wasn't bad, but the carpet gave off a strong, unpleasant smell. The breakfast was quite varied, it's a pity that the cups were often unavailable and you had to ask the waiters to get them. Often the dishes that ran out were not replenished so many were left without.
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