Guest User
May 18, 2025
Hotel Uno – Great Staff and a Well-Handled Room Issue We recently stayed at Hotel Uno and had a mostly enjoyable experience. We had originally booked a city view room, but on arrival, were given a different room type. Naturally, this was a bit disappointing. However, the staff were incredibly helpful and did everything they could to resolve the issue. For our final night, we were moved to the correct city view room, and as a kind gesture, they provided complimentary fruit and a bottle of wine. The hotel itself is in a great location, clean, modern, and well-equipped. Mistakes can happen, but it’s how they’re dealt with that matters—and in this case, the staff handled it professionally and made sure we left happy. Would stay again!