Occidental Praha Five Reviews

Response from Property: Dear Markus, Thank you very much for your kind feedback.While we are delighted to hear that you found our hotel to be very nice and clean, we regret that our breakfast did not meet your expectations of being exceptional. We are constantly striving to provide a diverse and satisfying dining experience, and your feedback is valuable to us. We are thrilled to hear that you enjoyed our prime location and the abundance of nearby restaurants. It's also great to know that you appreciated the convenience of being within walking distance to the historic old town, which is a highlight for many of our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Response from Property: Dear Guest,Thank you for your review.We're delighted to hear that our hotel's proximity to the subway station was convenient for your travels around the city, and that you found our rooms to be spacious.We're concerned to learn about your experience with the sound insulation. Please rest assured that we strive to provide a peaceful environment for all our guests, and we will look into this matter to ensure our guests' comfort.We hope to welcome you again in the future. Best regards,Roberto Mateos, General Manager

Response from Property: Dear Guest,Thank you for your review.We are pleased to read that you would wholeheartedly recommend our hotel for a stay in Prague. Your positive endorsement is truly appreciated, and we are delighted to have contributed to a positive experience during your time in our establishment.However, we must express a degree of confusion regarding the overall rating you provided, given your positive remarks and recommendation, we are eager to better understand the aspects that led to this rating. We are committed to providing the highest standards of service, and your feedback is invaluable in identifying areas for improvement.If you could spare a few moments to provide additional details or specific areas where we fell short of your expectations, it would be immensely helpful for us to address any concerns you may have and enhance our guest experience.We look forward to welcoming you back. Best regards,Roberto Mateos, General Manager

Response from Property: Dear Guest, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Response from Property: Dear Guest,Thank you for reviewing your stay with us.We regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on local attractions and directions to where you might like to visit.We look forward to seeing you on a future stay.Best regards,Roberto Mateos, General Manager

Response from Property: Dear Guest,Thank you for sharing your experience with us.The feedback from our guests is very important to us and so we have noted your comments. We are always grateful for any feedback that may help us to improve.Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel. We strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We hope to have the opportunity of welcoming you again in the future. Best wishes,Roberto Mateos, General Manager

Response from Property: Dear guests, hello! Thank you for choosing to stay at our hotel. We are honored to serve you! We are sorry that you are having trouble using navigation. We will check the address information on Google Maps to ensure that other guests can find our hotel without any difficulty. We were very pleased to hear that John provided you with a warm and caring service upon your arrival. Our team is always committed to creating a comfortable and friendly stay experience for our guests, and John's actions are a reflection of our service philosophy. We will pay more attention to the details in the next work and sincerely look forward to your visit again! I wish you a good mood every day! Roberto Mateos, General Manager

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and leaving your valuable suggestions! We are glad that you are satisfied with the location of the hotel, the convenience of Andel station really provides great transportation convenience for our guests. We are honored to know that you appreciated our rich breakfast and recognized our professional staff. We are always committed to providing excellent service to every guest, ensuring that every stay brings pleasant memories. Our team will be very happy to hear your positive comments, which will motivate us to continue to maintain and improve the quality of our services. We sincerely hope you can stay again to experience our progress! I wish you a happy life and a smooth journey! Roberto Mateos, General Manager

Response from Property: hello. Thank you for visiting our hotel. We are glad to hear that you were overall satisfied with our hotel during your stay. Above all, we would like to thank you for your positive evaluation of the hotel's location and convenient transportation. We are glad that you liked the breakfast. I also appreciate the special mention of our staff. I'm glad you had a comfortable stay without any other inconveniences. We hope you have a pleasant stay in Prague during your stay at our hotel. If you have a chance next time, please visit us again. thank you Roberto Mateos, General Manager

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are glad you were satisfied with your room. Regarding the bed issue you mentioned, we apologize for the inconvenience. Please let us know your bedding requirements in advance when you check in next time, and we will try our best to arrange a suitable room for you. In addition, our hotel is only 200 meters away from Andel Metro Station, allowing you to quickly reach Prague city center and various tourist attractions. We will pay more attention to the details in the next work and sincerely look forward to your visit again! I wish you a good mood every day! Roberto Mateos, General Manager

Response from Property: hello. Thank you for visiting our hotel. We are glad that you enjoyed your stay at our hotel. We are working to increase satisfaction relative to price. Thank you for mentioning the location. We would like to remind you that our hotel is located 200 meters from Anděl metro station, providing easy access to Prague's historical center and major tourist attractions. If you have a chance next time, please visit us again. thank you Roberto Mateos, General Manager

Response from Property: sir, First of all, thank you for visiting our hotel. We are glad to hear that you were overall satisfied with our hotel during your stay. We are especially glad that you are very satisfied with the location of our hotel. Our hotel is located in the historical center of the city, and a 2-minute walk from the Grand Place, so many people give good reviews for this. However, we apologize for the inconvenience caused by the lack of a coffee pot. Coffee pots are provided only for premium rooms, and you can check this when selecting a room on the reservation site. I'm glad you didn't have any other major inconveniences. We hope you had a pleasant trip in Prague while staying at our hotel. If you have a chance next time, please visit us again. thank you Roberto Mateos, General Manager

Response from Property: Hello. Thank you for visiting our hotel. We are glad that you were satisfied with our hotel overall during your stay. We are also happy that you did not have any other major inconveniences. We hope you had a pleasant trip in Prague while staying at our hotel. If you have a chance next time, please visit us again. Sincerely, Roberto Mateos, General Manager