Occidental Praha

Occidental Praha Reviews

Occidental Praha

Na Strži 1660/32, 140 00 Praha 4, Prague 4, Prague, 14000, Czech RepublicView Hotel Details
Occidental Praha
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Occidental Praha Guest Reviews

4/5
Very Good
47 review
Verified reviews
Location3.9
Amenities4.1
Service4.0
Cleanliness3.9
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All reviews(47)
Positive reviews(40)
Reviews with photos/video(3)
Negative reviews(7)
Guest User
Superior Room
Stayed in May 2024
Solo travelers
1 review
3.5/5
Posted on Jun 8, 2024
Toilet light turns off automatically
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Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are sorry that some aspects of your stay did not meet your expectations. Regarding your mention of the bathroom lights turning off automatically, this may be due to part of the design of our energy-saving system to ensure that energy is saved when no one is using it. We understand this may be an inconvenience and will take your feedback into account to improve our facilities and services. Nonetheless, we hope you will have the opportunity to experience our health and safety programs. This plan ensures our hygiene, safety and cleanliness standards are in line with the latest recommendations from the World Health Organization, World Travel & Tourism Council and national government agencies through new protocols and enhanced measures. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Roberto Mateos, General Manager
Serhii Sarantila
Superior Room
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 28, 2024
Unwashed floors and mirrors, a burst pan in the shower. Everything else is great, this is just a note and not a complaint))
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Response from Property: Dear Serhii, We are sorry that we encountered some problems during your stay, such as unwashed floors and a burst shower tray. We are committed to maintaining our rooms in perfect condition and will pay attention to this. We are pleased that despite these shortcomings, your overall experience was positive. Our team is constantly working to provide our guests with exceptional service and amenities. We hope to see you again. Best regards, Roberto Mateos, General Manager
Anonymous User
Superior Room
Stayed in Oct 2023
Business travelers
35 review
3.2/5
Posted on Nov 24, 2023
Good breakfast, average service, suitable room size
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Response from Property: Dear Guest,Thank you for your review.We were concerned to read your remarks on the service you experienced during your stay, especially because your comments do not reflect the usual standard of service we strive to deliver to our guests. Nevertheless, please rest assured that your review will be shared with our heads of department for their information and so that it can be addressed.We hope to welcome you back in the future. Best wishes,Roberto Mateos, General Manager
Guest User
Superior Room
Stayed in Sep 2022
Couples
1 review
4.5/5
Great
Posted on Sep 6, 2022
Rooms very clean. Unfortunately small but sufficient. Breakfast plenty of choice and delicious too. Subway station is 12 minutes away. Unfortunately a little outside. But still recommended.
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Response from Property: Dear guest, Thank you for taking the time to share your comments regarding your recent stay at our Prague. We are very pleased that you felt comfortable with us and that you had a great stay with us. On behalf of our employees, we would also like to thank you for your kind words of praise for their friendly service. We regret that you were not satisfied with the size of our room. We have different room categories, our staff will be happy to advise you. We are pleased to read that our breakfast gave you a good start to the day. We would be delighted to welcome you again as our guest in the future. Regards, Roberto Mateos, Hotel Director
Guest User
Superior Room
Stayed in Nov 2022
Couples
4 review
4.2/5
Very Good
Posted on Nov 13, 2022
Very nice place, I highly recommend it
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Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.The entire team look forward to welcoming you back for a future visit.Kind regards,Roberto Mateos, General Manager
FifiC44
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 1, 2024
This was a Jet2 holiday, the hotel was lovely. It was a 10 minute walk down to the nearest Metro station which was then 7 stops to the centre of Prague. There was also a bus stop outside that joined up with a tram to get you into Prague centre. Its in a very quiet suburb of Prague- which was ideal- we had heard that hotels in the city centre can be plagued with noise from stag and hen do's. The staff are all super friendly. Breakfast had an amazing choice. The room was lovely. Reception arranged a private taxi ( nice mercedes!) to take us back to the airport. ( was about £40 i think.) Would stay here again.
6/9
Response from Property: Dear Guest, Thank you for taking the time to review your stay. We are truly glad that your stay at Occidental Praha was an enjoyable one. We are delighted that you found the proximity to public transport, the peaceful ambiance of our location, the courteousness of our team, and the diversity of our breakfast selections to your liking. It is also wonderful that you appreciated your accommodation and our private taxi service for a comfortable transfer to the airport. We look forward to welcoming you back on a future occasion. Best wishes, Roberto Mateos, General Manager
Guest User
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Oct 2, 2024
Stayed here for a week and service never failed; always staff with a smile regardless of the situation. Nothing is too much for the staff
Guest User
Stayed in Oct 2024
Solo travelers
1.0/5
Posted on Oct 2, 2024
The hotel is in the middle of nowhere, the bar is very small and only opens after 12pm, the reception ripped me off when booking a taxi the taxi driver over charged me by around 20 pounds and reception knew this at the time, stayed three days out of the week and came home, also the bars in town where charging up to £12.50 a pint
Guest User
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 2, 2024
Cleanliness was on the top level, food and kindness of staff were very good. Location was near enough from city Center.
KelvinPhilip
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 20, 2024
Very good and beautiful hotel situated in a quiet and safe environment. The hotel services are good and my stay at the hotel was very comfy. You are basically provided with your basic needs such as toothbrush and towels.
Response from Property: Dear Kelvin, Thank you very much for your kind feedback. We are truly delighted that your time spent at Occidental Praha was comfortable and fulfilling. We are pleased that you appreciated the peaceful location, our attentive services, and the provision of essential amenities. It is wonderful to know that we could meet your expectations in providing a comfortable stay with the convenience of necessary items like toothbrushes and towels at your disposal. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager
danharandi
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 8, 2024
Clean, good price, nice service, and comfortable. I recommend it; it is a good place to stay" :) ...
Response from Property: Dear Randi, Thank you for your positive feedback. It is heartening to hear that your stay with us was so enjoyable. We are delighted that you found the cleanliness, pricing, service, and comfort to your satisfaction. At Occidental Praha, we strive to provide an impeccable environment, fair rates, attentive service, and the utmost comfort for our guests. Your recommendation is greatly appreciated and serves as a testament to our team's dedication to delivering a memorable guest experience. We look forward to welcoming you back on a future occasion. Best regards, Roberto Mateos, General Manager
peterP5742GD
Stayed in Jul 2024
Business travelers
3.0/5
Posted on Jul 19, 2024
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Response from Property: Dear Peterp, Thank you for your review. Please accept our sincerest apologies for the difficulties you had with our WIFI service, and regret that our internet provider could not restore the service as swiftly as we would have liked. We are happy that, nevertheless, you had a pleasant stay with us. We hope to welcome you again in the future. Best regards, Roberto Mateos, General Manager
mrnaglic
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 16, 2024
The room was quite comfortable, the staff was very pleasant and accommodating. The hotel is a bit far from the city center (Prague 1) so you'll either need to walk an hour or take a taxi. However, the walk might be worth it if there are sights you want to see along the way.
Response from Property: Dear Guest, We appreciate that you took the time to share your experience with us. We are pleased to know that your stay at Occidental Praha was a satisfying experience. We are delighted that you found our rooms to be comfortable and our staff accommodating. The commitment to comfort and hospitality is a cornerstone of our service, and we're glad it contributed to your well-being during your stay. Although our location is a short metro ride away from the heart of the city, we hope you found the journey through Prague's picturesque streets to be part of a memorable visit. Our proximity to the Congress Centre and the financial district, as well as being only 350 m away from the metro station, ensures convenience for many of our guests. We hope to welcome you back. All the best. Roberto Mateos, General Manager
sharefun2024
Stayed in Jul 2024
Business travelers
4.0/5
Very Good
Posted on Jul 15, 2024
The Wi-Fi access experience is not very good. The network is unstable and the speed is not very fast.
Response from Property: Dear Guest, We appreciate that you took the time to share your experience with us. Our team is glad to know that you had a pleasant stay, however, please accept our apologies for any issues you experienced with the WiFi. Don't hesitate to reach out to our team as we are always pleased to assist with any issues you may have. We hope to welcome you back. All the best. Roberto Mateos, General Manager
ge0rgak0p0ul0u
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 3, 2024
I recently had the opportunity to stay at the Occidental Praha, and overall, it was a pleasant experience that combined modern comfort with convenient amenities. Location and Arrival: The hotel is situated in the Prague 4 district, a business area that is somewhat removed from the main tourist attractions but well-connected via public transport. The proximity to the metro station and major bus lines made it easy to reach the city center and other key areas. Upon arrival, I found the exterior of the hotel to be sleek and modern, and the lobby was spacious and welcoming. Front Desk and Check-In: Check-in was smooth and efficient, with friendly staff who spoke excellent English. They were helpful in providing maps and offering suggestions for local dining and attractions. The reception area also features a comfortable seating area and a small business center for quick tasks. Room: My room was clean, modern, and well-equipped. The decor was contemporary, with a comfortable bed, a flat-screen TV, a minibar, and a coffee maker. The bathroom was also modern, featuring a spacious shower with good water pressure. Housekeeping maintained the room impeccably throughout my stay, and I appreciated the little touches like the complimentary bottled water and bathroom amenities. Dining: The hotel offers a few dining options, including a main restaurant and a lobby bar. The breakfast buffet was extensive, with a variety of options including fresh fruits, pastries, hot dishes, and made-to-order eggs. The quality of the food was good, and the service was attentive. I also had dinner at the hotel restaurant one evening and found the menu to be varied and the food well-prepared. Amenities: The Occidental Praha provides a range of amenities to cater to different needs. The fitness center is small but adequately equipped with cardio machines and free weights. While there is no swimming pool, the hotel does offer wellness services like massages, which I found to be relaxing and professionally delivered. Business Services: As a business traveler, I appreciated the business facilities available at the hotel. There are several meeting rooms of various sizes, all equipped with the latest audiovisual technology. The free Wi-Fi was reliable and fast enough for video conferencing and other work-related tasks. Service: The service at Occidental Praha was consistently high-quality. From the front desk staff to the restaurant servers, everyone was professional and courteous.
Response from Property: Dear Ge Rgak, Thank you very much for your kind feedback. We are truly overjoyed to hear about your satisfying stay with us at Occidental Praha. We are delighted that you appreciated the smooth check-in process, the comfort and cleanliness of your room, and the quality of our dining options. It is great to know that our amenities, including the fitness center and wellness services, added to the enjoyment of your visit. Moreover, we are pleased that the business facilities met your needs and that our connection to public transport provided convenience during your travels. Finally, we take pride in the positive remarks about our service, as our staff is dedicated to providing a welcoming and professional experience for our guests. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager