Sercotel Pozuelo
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Pozuelo de Alarcon
Sercotel Pozuelo
Cam. de las Huertas, 2, Pozuelo de Alarcon, Community Of Madrid 28223, Spain
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Located in Pozuelo de Alarcon, Sercotel Hotel Pozuelo is within a 15-minute drive of Madrid Zoo Aquarium and Gran Via. This hotel is 8.2 mi (13.1 km) from Royal Palace of Madrid and 8.8 mi (14.1 km) from Plaza Mayor.Show More
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4.3/5Very Good·Great Location
Perfect to be close to Madrid and with everything you need nearby.
Guest UserAll 63 Reviews
Amenities
Private ParkingBarMeeting RoomMulti-Function RoomLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
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Surroundings
Metro: Colonia Jardín
(7.4 km)
Metro: Empalme
(9.0 km)
Airport: Madrid Barajas Airport
(28.0 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
7
Junior Suite
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Towel
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5
Classic Twin Room
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Towel
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4
Superior Room
1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Towel
Check Availability
Guest Reviews(63)
4.3/5
Very Good
Verified Reviews- Cleanliness4.3
- Amenities4.3
- Location4.3
- Service4.3
Guest User
August 6, 2023
Perfect to be close to Madrid and with everything you need nearby.
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Guest User
March 1, 2024
As mentioned in other reviews, breakfast is definitely not their strong suit. Pancakes/waffles are quite stale, bacon seems old, bread is stale and staff is eager for you to leave. That being said, the room itself was ok. Mattress was very comfortable and shower was spectacular. The couch had some questionable stains (pics taken upon arrival), light switches (especially bathroom) are about to fall apart, ventilation system is visibly dirty. I hope improvements are made, because other than that, the place is ok!
Guest User
May 1, 2024
Small and Very clean hotel. Staff are very friendly and eager to help make stay enjoyable. Knowledgeable of the city. Lovely breakfast buffet.
Guest User
April 29, 2024
Stayed 4 nights and had a fantastic experience. Room was immaculate and kept super clean by housekeeping. Staff were very friendly and knew me and my room number after the very first day! The breakfast buffet was extensive and I especially liked the orange juice machine which squeezed fresh oranges on demand. Strangely satisfying watching the oranges drop down and be squeezed! Would highly recommend. A five-star experience. Bravo 👏
Guest User
March 1, 2024
The staff and the room I stayed in are very welcoming. In my room there is air conditioning and comfortable mattresses. The bathroom is fully equipped. For exmple: with conditioner and shampoo, twels, hairdryer. And with a big TV with many digital channels.
Guest User
February 29, 2024
- On 27Feb, I asked the recption lady to order a taxi for me. When I decided to take another taxi that came in to the taxi-stop (located in front of the hotel), the lady told me that I had to wait for the taxi that she had ordered for me.... I told her that I had nothing to wait for which I meant that I was free to use the taxi I wanted and she should cancel the order. The receptionist said: "I hope, I never have to order a taxi for you again". She verbally assaulted me. She addressed me in a very loud tone of voice and evidently in an aggressive manner. She apologized to me the next day, Feb. 28. but, to her, there was a reason for her action because the taxi driver could reproach her for the customer leaving. In my opinion, I'm legally free to take/cancel a taxi services! In the future, this hotel won't be a choice for me anymore.
Guest User
February 24, 2024
Short, but very pleasant stay. The staff and the room were nice. We ate dinner at the restaurant, which was also good. Pozeulo is a nice town. Walkable with lots of parks and places to eat. Easy to get to Madrid by train, bus, or car. I'll stay here again.
Guest User
February 19, 2024
The hotel was ok, but the bathroom was a mess. The shower door leaks water, it is impossible to shut it completely. So every time you take a shower, there is an ocean of water on the floor. Not something i would expect in a four star hotel! Also, the one of the sinks is broken. There is some noise of a boiler or some machinery starting from 5 am in thr morning, it is not very loud, but if you are sensitive to noises - this hotel is not for you. Also, when we arrived the elevator was not working, so we had to take stairs to the 3rd floor. Yuks. It was fixed in a few hours. The good part - friendly reception and nice pillows and matresses. Thats why i am giving it 2 stars instead of 1.
Guest User
February 2, 2024
We were only on the other for one night, the bed was comfortable, and the room was clean and seems it was pretty new. Breakfast was a selfservice and had a lot of different options and everything was kinda good in the end and the applepie was excelent to be true.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:00
Check-out: 08:00–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | €12.00 (approx. NZD 21.49) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2001
- Number of Rooms: 48
Located in Pozuelo de Alarcon, Sercotel Hotel Pozuelo is within a 15-minute drive of Madrid Zoo Aquarium and Gran Via. This hotel is 8.2 mi (13.1 km) from Royal Palace of Madrid and 8.8 mi (14.1 km) from Plaza Mayor.
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and tour/ticket assistance.
Grab lunch at Filarmonia Restaurant, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Pozuelo de Alarcon? This hotel has 2422 square feet (225 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 48 guestrooms featuring refrigerators and minibars. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and tour/ticket assistance.
Grab lunch at Filarmonia Restaurant, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Pozuelo de Alarcon? This hotel has 2422 square feet (225 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 48 guestrooms featuring refrigerators and minibars. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Services & Amenities
Most Popular Amenities
Private ParkingAdditional charge
Bar
Meeting RoomAdditional charge
Multi-Function Room
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Bar
Meeting Room
Multi-Function Room
Show More