The Oliver Apartments

I felt the staff was very responsive to any questions that I had and they seemed to go out of their way to ensure my stay was comfortable. The community of Pozuelo is walkable, friendly and safe with easy access to Madrid with the Metro within a block. I will stay there again.

The Oliver is ok...but only ok. Saved by the really helpful cleaning supervisor and security man! Check in is automatic by machine  after you've received a text message. It works, but after a 6 hour drive you have to tackle " COMPUTER  says NO " and only read my passport on the 5th attempt! The good stuff... Room was clean. Location was good.  2 minutes walk to train. Restaurants and bars nearby. Bad stuff. Don't believe it when the website tells you about the kitchen! It's UNBELIEVABLY  basic. No knife to cut a tomato or piece of cheese... no corkscrew... no kettle, no bottle opener.. Totally under equipped. We were there for 5 nights. 2 adults..  We got no replacement bin bags, bins not emptied..  2 toilet rolls!  1 bath and one hand towel each. To last 5 DAYS!  I know it is self catering... but seriously.. I have never had to replace bin bags or toilet rolls in any accommodation EVER. There is a washing machine and drier in the basement entrance to the carpark...  But who has time on a mini break to wait 1.5 hours to wash and dry your towel daily?  Our bathroom floor flooded with each shower so we were lucky! We texted the invisible receptionist to let them know about the flooding and were sent towels so we could mop up! We paid the same price for each night.. So in my logic that means we should get the same service every night.  The other big problem is the thin walls. We could hear every word and sound from the neighbours rooms. There is a cleaning lady on site a few hours a day. She was amazing and embarrassed by the mean attitude of the owners. They are VERY lucky to have her! Also the man who works on maintenance. Last gripe. To enter,  one must punch in a 7 digit code...  But ANYONE can walk into to building via the car park.  In 5 days.. the doors were never closed. Security was a joke. A bit annoying when we had paid extra for secure parking!! We chose The Oliver because it was near family we were visiting for Chris**as. For that reason it was ok, but next time we visit them we will stay in a place where the owner is not a miser. We found our Chris**as Scrooge!