Guest User
November 4, 2024
We booked into this place for a family weekend, city break. First impressions were good, but that soon changed. The corridors were narrow and the room was literally falling apart - beds ripped underneath, door frame in bathroom literally pulling off, loose tap, mould on the bathroom blind and condensation on the window frame. The rooms were poorly designed and it just felt claustrophobic. Although the service was quite friendly, it seemed there was quite a bit of disorganisation and chaos. Breakfast was just ok, but there was a half-hearted effort to ensure everything was in ample supply and hot. There just appeared to be a lack of management and clear vision for this hotel and a refurbishment is definitely needed together with some staff training to at least make them feel motivated and proud and not withdrawn and embarrassed. However, the location was surprisingly good as we got to see the lesser visited parts of Poznan in that area which were very interesting. I was expecting more for my money and will not return unless some changes are made.