No9 Springfield

Appalling Service Rigidity & Evasion! Holiday Blackout + Ignored Emails = Deliberate Sabotage of Customer Rights!** I booked your hotel at **12:00 AM on June 9** for a 14:00 check-in that same day (an immediate stay was intended, but I selected the wrong option). **Within 5 minutes**, I realized the error and rushed to the hotel, only to find **"NO STAFF AFTER 10 PM"**—no night shift, no emergency contact, a total service void! The next morning (June 9), I arrived at **8:30 AM begging to correct the booking**. The front desk coldly stated: **"Only the manager has authority, and today is a Public Holiday—he’s off."** I sent an email on the spot, showed the sent receipt, and was promised "the manager will reply." Yet, **for 24 hours, my email was ignored!** On June 10, I returned, only to be told: **"The stay date has passed—no adjustments possible."** This is outrageous! I reported the error at dawn on the 9th, but your hotel used "holiday absence" to delay, then hid behind "deadline expiry"—**a calculated scheme to shift blame and pocket my money!** **Three unforgivable failures:** 1. **Nighttime service blackout**: No staff or contingency plan post-10 PM, abandoning guests in crises; 2. **Holiday operational collapse**: Manager off-duty with zero backup authority, deliberately blocking solutions; 3. **Communication fraud**: Demanding email requests then ignoring them, intentionally wasting customers’ remedy window. **Verdict**: This is not "policy enforcement"—it’s **institutionalized trickery**! Exploiting timing gaps and systemic flaws to profit from honest mistakes. **Avoid this hotel at all costs if you value your time and dignity!

Everything is great, other than the toilet space was too small.

Disappointed When planning our trip to Sydney, we contacted the hotel in advance about parking. At no point were we informed that the “discounted” parking (a mere $4 off) only allowed a single entry and exit—something that turned out to be very inconvenient to rent a car for someone who doesn’t know parking is IMPOSSIBLE in the CBD. Our room was also noisy, and to top it off, we were woken up at 5am the next morning by a terrible smell coming from the café downstairs.

Property is well presented and situated in great location to get to some great restaurants & cafes . Rooms are dated and bathrooms are not maintained well but they were clean .